Lance
GBI feel I was over promised and they… I feel I was over promised and they under delivered. I was using Thryv for over a year, and throughout the year items changed which caused issues and when calling to have fixed I received attitudes and no callbacks. I used their DocuSign feature for all of my clients and the clients had to get a code from a phone in order to open the documents that was just one of four issues. I also use the credit card feature they charge my client 2.9% and then charged me 2.9% at the higher rate to me that is double dipping this was never explained when I signed up for, when I called to ask the answer I got was this is the way it happens.
NS
GBPoor Customer Service Our long-time Thryv rep resigned and the company did not inform us. It took a couple of months and a few emails to locate someone who was able to cancel our digital services. Thryv even missed sending us a statement one month due to a technical error, but made sure we received that invoice when we cancelled after years of using their services. It's a large company and its customers are merely numbers.
J Davis
GBTheives For years their representative contacted us prior to renewal so that we could make changes etc. This year they automatically renewed for 18 months, billing the entire amount, and not allowing us to cancel even though we are closing the business. They have a procedure to redress this but we don't meet the criteria. I wouldn't recommend this company to anyone.
Ally
GBWorking with Thryv has been a truly… Working with Thryv has been a truly remarkable experience. I already had a decent knowledge base of SEO, websites, and target marketing, but I was surprised at how much I learned from Thryv. They have done a fantastic job, but the person who has been the most incredible is my rep Laura B. She has raised the threshold for customer service and follow-through and has gone above and beyond for us. She truly made our experience!
Kay
GBThe best customer service! We are very happy with Thryv! My sales person is always available to help with any questions I have. The team is very friendly and helpful and give clear instructions. Easy to request website changes, and they are prompt in providing these changes. Various packages so it fits your specific needs, and as your company grows, you can add various programs to your existing account, to continue your company growth. Reasonably priced for the service we receive.