Three stars means acceptable Three stars means acceptable, which this experience has just nearly been, so this is my updated review to show that after several emails back and forth they agreed to remedy the overcharge and look into correcting an issue with a site button in the click through payment process. This is a button that says "auto post" which they seems to interpret as meaning they should automatically charge the client for twice what they explicitly typed in as their spending limit. I'm very glad to hear they are saying they will fix that large ambiguity. They also say they will refund me. I will update if they do not do so fairly promptly.

Looking forward to working with Back At You. After a week of using Back At You, I needed support for the very first time. I needed assistance with an Instagram account. Yesterday, I utilized their chat support and got Allison on the other end. She was eager to schedule some time with today in order to assist. She called me on the dot and immediately began driving. She assisted me with a pleasant attitude, as well as some humor which was refreshing in the world of customer service. She helped me create my Instagram account, assisted with a few other things I simply couldn't do myself. I am now connected and am looking forward to using the service even more now that I know there are people like her for Back At You support team. Thanks Alli!

Derrick Winston (tech support) has been excellent… Derrick Winston (tech support) has been excellent to work with setting up my account. Karen L. (sales/account manager) has been excellent also. This is my first social media campaign and I have not received any response yet.

Joseph and BAY are Excellent! BAY is an easy way to have consistent and effective social media posts. The design studio is an excellent addition, I can create my own posts and click a button to share to social, and advertise when desired.

Back At You has been so helpful to my… Back At You has been so helpful to my social media marketing and seller lead generation. I am in their Custom Ads plan and their team helps me target market my location to obtain new leads to get new listings and I have been with them for years! I love their leads! Michael Caden is very helpful and is a wonderful asset to Back At You. I love their Design Studio and ease of use of the SocialBAY product. Hands down, they have the best Client Success team for any company. I recommend!