Consistently Fantastic! We have now opened a second location and are using WellReceived for that location as well. It was just as fantastic of an experience this time around! As always, the team has been super responsive to any edits and requests we throw at them. Special shoutout to Tiff Greene and Kathy F., they always make sure we are covered!

Somewhat psychic Somewhat psychic! These folks know more about how to answer my phones than I do. They have a great system in place and you can easily make changes to how they answer the phones instantly. They are very responsive to feedback and work diligently to find solutions that save me time and money. Great customer support!!

Efficiently and accurately scheduling our patients Their answering service team is very polished and friendly. Because we have a multi-office, multi-doctor facility, we were very concerned about patients being scheduled incorrectly or with the wrong doctor. We created a hybrid approach where WellReceived gathers information and puts it into a message que and our team is able to efficiently work through the messages to schedule our patients very efficiently. Prior to WellReceived, patients left a voicemail, which led to numerous unhappy patients and consumed a lot of our time checking messages. With the message que, our team can easily read though the notes and the patient's information. Teaming up with WellReceived has been one of our best business decisions.

Excellent Service We were introduced to WellReceived at our annual conference where we met Tiff Greene. Tiff outlined the services and we signed up immediately. Their onboarding process is easy and effective and their team is well trained. We are confident that our after-hour callers are well handled.

Consistency Counts Every time I call to speak to an Account Service Manager my issue is resolved within a minute or two. Most recent experience with Ms. Dyan Morrow was no exception! It’s such a relief, knowing what a professional team we have behind our answering service!