Small businesses should look elsewhere. Been with them for over 10 years and the upgrades they did have been a complete nightmare. User interface is confusing and all tech support is routed to another country. I don't mind the changes however users should have their systems updated rather than us having to call in and be told to read a how to guide on the website. If you're a small business looking for a virtual phone service look elsewhere.

I've been with them for about one year… I've been with them for about one year now. Onboarding - The individuals training during the onboarding did a great job. They are available for your calls and friendly. Help - I've contacted them via the phone or website chat and their help team was available rather quickly and addressed my concerns immediately. If it is an on going issue/resolution, they have a follow up team. I purchased a PA-system type speaker to work in my warehouse. I called for help, they gave me a document to flow that worked perfectly. When I bought a second one slightly different it wasn't working. I provided them with the error code and the tech fixed the problem within 5 minutes -- something to do with codex. I would recommend this company to anyone. It does help to have some knowledge as they cannot do everything for you -- but they do try their best.

Above and Beyond Upon hearing that I valued a certain feature that only existed on the vconsole platform, VPBX took it upon themselves to switch me over and oversaw all the configurations. I didn't have to do any and I didn't lose any downtime or calls. Thank you VPBX

We've been with the firm for four … We've been with the firm for four years. The technology works as it should. The interface, which was poor, has become much easier, and the instructions much better. We've reached out to customer service a half dozen times over the years, most recently just a week ago. They've been fast, courteous, and correct. Not only "would we recommend the firm," we do.

Best VoIP business phone service of 2022 I used to use Ring Central and a few other. Since cruising around the service portal and seeing how great things are placed for easy use out is outstanding.