VirtualPBX

P.O. Box 8780, 95155, San Jose, United States
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4.60
Based on 20 Reviews

5

90.00%

4

0.00%

3

0.00%

2

0.00%

1

10.00%
About VirtualPBX

At VirtualPBX, we offer a comprehensive suite of communication solutions tailored specifically for businesses like yours. This includes our award-winning small business phone plans, which are designed to be both flexible and scalable, allowing you to customize our voice, business texting, and integration features to meet your organization's unique needs. With our contact center solutions, we empower you to enhance your customer service and support efforts through features like call queuing, advanced reporting, and real-time monitoring. And if you're looking to transition from expensive Pots lines, our Airdial Pots replacement solutions offer a seamless move to modern, cloud-based alternatives. Overall, at VirtualPBX, we're dedicated to equipping businesses like yours with the necessary tools to streamline communication, improve customer service, and enhance overall productivity.

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Gordon
IT

Rip off company I tried using this company service and it was absolutely horrible. I signed up for the service but then they started charging me for text messages that I had included. I tried to reach out to them to rectify the situation, but it took months to try and get a hold of anybody to deal with it. Then, after, finally getting a hold of them, I had to schedule a voice call immediately or else they cut off my service for not paying the charges that were wrongfully put on my account, stay away from this horrible company.

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Brian P
GB

I've been with them for about one year… I've been with them for about one year now. Onboarding - The individuals training during the onboarding did a great job. They are available for your calls and friendly. Help - I've contacted them via the phone or website chat and their help team was available rather quickly and addressed my concerns immediately. If it is an on going issue/resolution, they have a follow up team. I purchased a PA-system type speaker to work in my warehouse. I called for help, they gave me a document to flow that worked perfectly. When I bought a second one slightly different it wasn't working. I provided them with the error code and the tech fixed the problem within 5 minutes -- something to do with codex. I would recommend this company to anyone. It does help to have some knowledge as they cannot do everything for you -- but they do try their best.

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Rob M
GB

Great Support! Today was only the 2nd time in over 10 years that I've needed to contact Support, and they do not disappoint. MJ got right to the heart of what I had done incorrectly, and got me straightened out. I was up and running again in minutes. I truly appreciate the level of service provided by Virtual PBX Support, and especially MJ!

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John Weitz
GB

Thank you Kathy Melendez! Kathy helped walk me through setting up our phone and how to port a number over from Ring Central. I'm not a computer savy person and this would not have been possible without her knowledge and patience.

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Adele Kaufman
GB

Thank you Kathy Melendez!!! Kathy Melendez has been very helpful and patient in helping me set up our new VPBX phone system. She has spent numerous hours on the phone with me explaining everything step by step. Thank you so much, Kathy!

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