Thank you Kathy Melendez! Kathy helped walk me through setting up our phone and how to port a number over from Ring Central. I'm not a computer savy person and this would not have been possible without her knowledge and patience.

Small businesses should look elsewhere. Been with them for over 10 years and the upgrades they did have been a complete nightmare. User interface is confusing and all tech support is routed to another country. I don't mind the changes however users should have their systems updated rather than us having to call in and be told to read a how to guide on the website. If you're a small business looking for a virtual phone service look elsewhere.

Above and Beyond Upon hearing that I valued a certain feature that only existed on the vconsole platform, VPBX took it upon themselves to switch me over and oversaw all the configurations. I didn't have to do any and I didn't lose any downtime or calls. Thank you VPBX

Great Support! Today was only the 2nd time in over 10 years that I've needed to contact Support, and they do not disappoint. MJ got right to the heart of what I had done incorrectly, and got me straightened out. I was up and running again in minutes. I truly appreciate the level of service provided by Virtual PBX Support, and especially MJ!

I've been with them for about one year… I've been with them for about one year now. Onboarding - The individuals training during the onboarding did a great job. They are available for your calls and friendly. Help - I've contacted them via the phone or website chat and their help team was available rather quickly and addressed my concerns immediately. If it is an on going issue/resolution, they have a follow up team. I purchased a PA-system type speaker to work in my warehouse. I called for help, they gave me a document to flow that worked perfectly. When I bought a second one slightly different it wasn't working. I provided them with the error code and the tech fixed the problem within 5 minutes -- something to do with codex. I would recommend this company to anyone. It does help to have some knowledge as they cannot do everything for you -- but they do try their best.