Constant Contact

1601 Trapelo Road, 02451, Waltham, MA, United States
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4.20
Based on 20 Reviews

5

75.00%

4

0.00%

3

10.00%

2

0.00%

1

15.00%
About Constant Contact

Constant Contact delivers for small businesses and nonprofits with powerful tools that simplify and amplify digital marketing. Whether it's driving sales, growing a customer base or engaging an audience, we deliver the performance and guidance to build strong connections and generate powerful results. For more information, visit www.constantcontact.com.

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Jeff L
AU

Difficult to cancel account Difficult to cancel account. I reside in Australia and seems that the only means to cancel, is to call them

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Consumer
GB

She could win Support Person of the Year in my book. Deja was very knowledgeable and explained each step very well. Super friendly and personable and she definitely knew her stuff.... Thank you for hiring good people! I talk to a lot of various tech support in many industries and capacities and Deja sits above most. Her knowledge, patience and friendly countenance stood out to me. I have no problem with accents but I will say it's the first time in a long time, that I spoke with an obvious native-english speaker. It made the conversation go very quickly.

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Miel Y Canela Foundation
GB

Fundraising Event So far, for the past three years, I have never had an issue with anyone in Constant Contact. Your customer service training is great because it reflects on the caliber of services delivered by your associates, KUDOS! Thanks for being knowledgable, patience and professional. You make our life so much easier when you help us navigate, learn and do our work with ease! Jeannette Matta Founder & CEO

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Marie E. Jones
GB

I have been dealing with this issue for… I have been dealing with this issue for about a month now. No one had given me an answer (which I still don't have), but I had been told several times that it was the issue of our customer. Today, Tyler asked questions that had not been asked, but then she did not blame our customer for the issue. That was something I definitely appreciated. With her assistance we may get an answer. Great job, Tyler!

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customer
GB

Very unimpressed with the customer… Very unimpressed with the customer service here. I signed up for this service and found out that my company policy was that I was not able to utilize the service so I called back within hours of signing up to cancel and was told I would be reimbursed the $28 but never was and still to this day they will not reimburse me. Bad business model. I will never use this company.

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