Kathy
CAIt is just not as user friendly or has… It is just not as user friendly or has as many bells and whistles as MailChimp. I use those bells and whistles regularly so I notice when I don't have them.
Jack Segal
GBEngaging Networks is a must have! Engaging Networks is a must have for advocacy and fundraising - they provide everything you need out of the box, whilst also allowing for customisation. The staff are all super friendly and helpful too!
Quincin
CAInnovative, but could improve on client support I like the innovative aspect of the platform and how the company focuses on research and development. That being said, as a medium size organization without a lot of budget, it was hard for us to keep up with the changes on the platform, and sometimes issues that come with those changes. In addition, because of how customizable your tools are, we ended up building a lot of highly customized forms which became difficult to maintain when we switch agency. Finally, while we have no doubt that the team is highly technically capable, we often felt that our needs were not heard or understood, and ignored. Ultimately, we left EN because some of the fundamental needs we had with the platform were not met and we were tired of having to constantly troubleshoot and fix issues when new releases were brought about.
Bryan Casler
GBEngaging Networks is one of the most… Engaging Networks is one of the most powerful CRM's out there, but it does require some set up and training. The company as a whole is just different, it's filled with people who care about supporting non-profits and is still solely owned by the founder which means the company can stay true to its principles. The product is constantly evolving to add new functionality and quality of life improvements. And the online academy and support team are a great resource to help you get your feet under you and support you as you go. And because it's such a large community you can easily connect with other organizations and agencies using the platform to learn about best practices, share ideas, and pick up tips and tricks.
Sarah
GBPowerful but difficult to use and maintain Engaging Networks is a powerful platform but there are limitations. Support is limited and you're on your own if you need technical assistance. Reporting is complex, manual, and difficult.