Innovative, but could improve on client support I like the innovative aspect of the platform and how the company focuses on research and development. That being said, as a medium size organization without a lot of budget, it was hard for us to keep up with the changes on the platform, and sometimes issues that come with those changes. In addition, because of how customizable your tools are, we ended up building a lot of highly customized forms which became difficult to maintain when we switch agency. Finally, while we have no doubt that the team is highly technically capable, we often felt that our needs were not heard or understood, and ignored. Ultimately, we left EN because some of the fundamental needs we had with the platform were not met and we were tired of having to constantly troubleshoot and fix issues when new releases were brought about.

Happy to recommend! I've loved working with Engaging Networks from the very beginning when they launched in the states. From the day I Googled "Convio competitors" and cold called them, the staff has always been very responsive and eager to take feedback from my staff and clients, as well as feature requests to continue to advance the platform. EN is a tech-forward platform that is extremely user friendly and flexible. And while we are tech agnostic, they are often in our list of finalists when helping clients think through their tech stacks.

there are some things that EN does… there are some things that EN does really really well --- but the reporting, despite how easy it looks to put together, does not have the functionality that is necessary

Everything a nonprofit needs! I used Engaging Networks in 2018 when I worked for Ocean Conservancy. The tool was easy to use, provided everything we needed and they were always releasing new products. Support was always responsive and helpful. As a previous client, I'd definitely recommend it for any nonprofit that needs excellent fundraising and advocacy tools.

Engaging Networks is one of the most… Engaging Networks is one of the most powerful CRM's out there, but it does require some set up and training. The company as a whole is just different, it's filled with people who care about supporting non-profits and is still solely owned by the founder which means the company can stay true to its principles. The product is constantly evolving to add new functionality and quality of life improvements. And the online academy and support team are a great resource to help you get your feet under you and support you as you go. And because it's such a large community you can easily connect with other organizations and agencies using the platform to learn about best practices, share ideas, and pick up tips and tricks.