Good chat help tho product is buggy Chat help has been very helpful but but there are some bugs that've taken a few weeks for the tech team to work through (still ongoing) that caused me to pause my campaign. There are also a lot of nuances the user needs to be aware of to avoid duplicative messages being sent.

It's the best example of perfect… It's the best example of perfect onboarding and service. Expandi just raised the bar among other SaaS even mature corporations. All parts of my customer journey was served on a high level. There were my questions, payment issues, technical consultations, a lot of things but all of them were managed pretty well. As for a product I would say that Expandi delivers all that they promise and nothing less or more. If you do understand how outreach works - you will enjoy it. Special credits to Amy and Patricija who proves that care about customers are not just empty words for Expandi.

Service doesnt work and customer support blames consumer and LinkedIn I have tried expandi for 2 months. Its not the cheapest so you expect the product to work. It misses messages, and stops connecting with people for over a week on multiple accounts, I try contacting customer support on the day it starts happening and they blame the campaign type and LinkedIn. They don't take responsibility and say they don't do refunds for a service that doesn't work. Just a quick edit to say they did refund after 5 hours of messaging.

I'm happy with Expandi Actually, I'm using Expandi for more than 1 year, and honestly, I'm planning to proceed with my journey with Expandi in the nearest future. For me everything is clear and my automation via Linkedin outreach increased a lot compared to the manual approach. There is only one thing that I used to it, it's a new beta version. It took some time for me to get used to the new interface and functionalities. As of now, everything is ok and I'm really to happy be among Expandi's clients.

The best support system! My campaign on Expandi is complicated. We've been working manually for years, and now we're streamlining. My questions go above and beyond the support guides given. I have been messaging constantly with Patricija all week. She has been endlessly patient! She is never dismissive or trying to shut down the chat. She's always thinking creatively and seeking to understand exactly what I'm looking to achieve. It has given me so much confidence using the platform and finding workarounds for my needs. Highly, highly recommend Expandi and their support team - Patricija in particular!