EVERYONE SHOP ELSEWHERE Been chasing a return fee refund from them for over a month now. The reviews on their website are fake. The hair quality was so bad and rubbish. When I tried to return they offered I keep the hair and they refund $30! I no longer wanted the terrible hair because I nearly paid 200 for it in the first place. Their website policy states that if it is a sellers issue they would cover shipping cost. They offered to refund me $10 for shipping but I paid $40 and they keep offering me different prices to negotiate. Clearly this company is FRAUDULENT . Stay away from this company. shop elsewhere, worse customer experience I have received.

HORRIBLE CUSTOMER SERVICE!!!!! I am not sure why I have to contact you guys several times including calls,emails, texts etc. and I still HAVE NOT got an answer . I ordered a wig yesterday and it says that it has been ordered but the money wasn’t taken out and I just want some clarification that’s it!!!! This is very unprofessional and you guys need to do better. Veryyyy upset and unsatisfied I’m just going to cancel my order all together!!!!! NEVER AGAINNNNN

I am so satisfied with the hair quality… I am so satisfied with the hair quality and the customer service. The hair is true to length and really soft and tangle free and no bad smell at all. Their customer service is awesome they get back to you right away with sufficient answer to whatever your question would be. It was my first time and I have ordered three wigs from Hurela and they never disappoint me.

Beautiful Wig It came in quickly. They are very responsive with customer service always thinking of you. AND THE WIG!!!! OMGooodness it is beautiful, soft and exactly what was pictured. Actually better than expected. Comes with tons of cute freebies. Definitely buying from them again!

Don’t let the negativity distract you I have been shopping with Hurela for about two years now I love the hair I love the quality I’ve read through a few of the other comments and I have to disagree with them. Every time I order they do what’s needed. I am currently waiting on a 2nd wig I purchased and the quality is so good I am impatient to see it and add it to my collection!