Currently dealing with their legal… Currently dealing with their legal department. Hidden fees, automatic charges and unaccountable reporting. These guys are jokers. So many other providers that are not try to rip you off and charge extra fees and force you to stay with them when you try and cancel for over 4 months! No one is accountable here except for their “accounting department” that will threaten and harass you. Time for some class action folks.

Desperate These people are some of the most desperate human beings I've ever seen. I got so many emails from different reps over the past few months. I'm not even sure how they got all my email addresses and phone numbers but when I ask them to stop and a few months later another rep starts emailing multiple times. The most recent Emotive rep emailed 4 times and even called until I finally had enough and responded back telling her to stop contacting me the desperation is beyond pathetic.

dont recommend them. the 1 star reviews are honest I have been with them since I started my business, so around 3 years. They try to lock you into some contract where you cant cancel because you HAVE to be in a one year contract with a minimum spend amount (even if that is $0, there will be another monthly charge theyll try to scam you into paying). If you forget to cancel by ONE DAY you must stay locked in for an entire year. Now I'll need to dispute all these charges and have my credit card company deal with it, it's such a waste of time

I’ve used several sms companies and the… I’ve used several sms companies and the thing that sets Emotive apart is that we have a dedicated human being who cares about our success and works with us to create goals and continue to scale and use the platform to its best abilities. Emily, our customer success manager, is a delight and her insights are so helpful. Having a second person who helps us with copy is also hugely helpful. If we didn’t have this support team we would probably consider consolidating our sms with our email, so they are 100% the reason we use Emotive.

Top-Notch Customer Support I'm really happy with the service. Also, our team is very satisfied for the ROI. The integration with our online store has been very efficient. Their customer support is top-notch. Very happy so far.