Michele
GBTrying to work with this Company but no… Trying to work with this Company but no live person to speak to. How can I run campaigns with bad customer service? What would donors do? I spent almost two hours on a chat waiting for responses and the nice agent said they have a small team and continued to apologize. Significant wait time between responses from agent. The he simply sent links they didn't answer the specifics. Again would have been a short phone chat. Obviously, this Company spent much of the funding on Marketing, SEO, and flashy website. Whet about good old fashioned reasonable customer service?
Mike
GBI was at a dance company's fundraiser… I was at a dance company's fundraiser and used their app to donate $100, plus a $3 fee for the app transaction. Then I get an extra $15 charged for Givebutter. Disgusting. $1 or $2, ok. But $15???
Cultural Leadership
GBOur answer is really closer to 4.5 Our answer is really closer to 4.5. The experience with Givebutter was great. The only downside was that individuals were unable to see who donated on their behalf. We had to send updates to everyone, which was not the best use of our time.
April Josephson
GBSo far, so good! We’ve only been using them for a few months, but are finding it feature-rich and easy to use. The onboarding session was helpful and has given us some ideas for events and fundraising activities.
Arturo Riera
GBGiveButter monetizes the consumer with no cash! GiveButter makes donations easy! As a consultant to non-profit cultural presenters, monetizing audiences is job one. GiveButter solves the problem of how to monetize the new consumer who carries no cash. My first client has generated almost $400,000 in their first year. This year I have migrated a total of four non-profits to the GiveButter donation platform. Ease of use in set-up, QR codes + text to donate options, social media sharing, acceptance of all pay platforms, robust CRM, great back end financials, constant updates and improvements, great customer support and best practices guidance and all at at no cost. I've been impressed with everyone I've come in contact with at GB from the founder to customer service. They are passionate about my client's success!