Worst agency I've ever worked with I wish I could give them 0 stars. This agency does not know what they are doing and will not use your budget efficiently or effectively. They took my business and burned me for thousands of dollars, wasting a huge portion of my ad budget. I found that they put very little effort into their clients, especially if you're a smaller one, and their creative process is absolutely horrendous. The ads and copywriting they created for me were awful, something you'd think a middle schooler had come up with. I've worked with several agencies in the past, and trust when I say this: stay away from pivot cmo.

Knowledgeable and responsive Great operators that helped us really establish our FB ad account. Best-in-class knowledge and execution. Same downsides as working with any agency, but their dedication and experience more than made up for.

Better options out there Team seem professional and organized. However they oversold their creative capabilities. It seems there were really any at all. In terms of running campaigns. Decision making was slapdash, chaotic and reactionary. Each decision seemed like it had been made five minutes before our weekly meeting and lacked consistency. Communication was generally good. But I wouldn’t recommend working with pivot CMO.

Awful. Awful. They promised they could give us great results, but they absolutely failed in every aspect. None of their campaigns provided good results. They still charged a high price tag even though the results we were getting ourselves running ads in house were lightyears better than what they achieved. We were burned by Pivot CMO. I do not recommend them to anyone.

Experience was quite poor Experience was quite poor. We engaged with them because we were told that they were one of a few firms that had exclusivity to advertise on TikTok. When this exclusivity went away we were pitched that they were "probably the most experienced TikTok firm in the world." We ended halfway through the first month because my partner and I agreed that it was a waste of advertising dollars and that we could run the ads much better.