Experience was quite poor Experience was quite poor. We engaged with them because we were told that they were one of a few firms that had exclusivity to advertise on TikTok. When this exclusivity went away we were pitched that they were "probably the most experienced TikTok firm in the world." We ended halfway through the first month because my partner and I agreed that it was a waste of advertising dollars and that we could run the ads much better.

Great experience I used them for a trial month for our fitness brand. The first month we did a good amount of testing and it was a slow rev wise (to be fair they told me this was going to be the case), but as some of the tests they tan started working the second month we started to see real growth. The boutique feel is good and employees are knowledgeable.

Start Team We formed a plan to accelerate our online revenue just before COVID. The timing was perfect, as COVID shut down vast majority of our wholesales. Thanks so much to the Pivot Team, we were able to triple the online revenue and were able to navigate through 2020. Pivot Team is profoundly knowledgable, professional, and fun to work with. Simply, they are sincere and trustworthy, which i believe is the most important factor to keep the partnership.

Better options out there Team seem professional and organized. However they oversold their creative capabilities. It seems there were really any at all. In terms of running campaigns. Decision making was slapdash, chaotic and reactionary. Each decision seemed like it had been made five minutes before our weekly meeting and lacked consistency. Communication was generally good. But I wouldn’t recommend working with pivot CMO.

Knowledgeable and responsive Great operators that helped us really establish our FB ad account. Best-in-class knowledge and execution. Same downsides as working with any agency, but their dedication and experience more than made up for.