Jonathan
AUCharged me $100 despite cancelling 21 minutes later. I made a same-day booking via SevenRooms but cancelled via phone 21 minutes later due to illness. Despite the restaurant accepting the cancellation so shortly after it was made, the system still took $100 off my card. The restaurant stated they could neither stop this nor reverse it until a more senior manager returns to work. Technically, the cancellation fee is compliant with the policy (as the booking was made within 24-hours) but you'd think a restaurant would be able to override the system in certain cases -- apparently not.
Julianne Calvi
AUGlitchy and support sucks I've used them before a few months ago and had no issues. However twice this month, a restaurant that is not in my vicinity, that I had never heard of had two bookings from my email. The confirmation came from seven rooms booking system. I contacted seven rooms as it sounded like a software bug or glitch. However on both occasions the support just said I needed to contact the restaurant it was none of their concern. They had no interest in seeing what the issue was, when one of their restaurants are getting incorrect bookings you would expect them to care.
Marcus Caretto
AEGreat company easiest to use when… Great company easiest to use when booking resteraunts
Patrick Chow
GBHorrible Horrible. There is no reason for such continued failure to perform a fundamental task of processing a simple dinner reservation, repeatedly, across multiple restaurants. I wonder how much business is lost as a result of such simple basic flaw: "There was a problem completing the reservation. Please try again later"
Custom Bowling Interface
GBThey set us up for success with a… They set us up for success with a custom interface to regulate our bowling lane reservations and it has been a huge boost to our efficiency. Bruce GM Vernon Lanes Louisville KY