SevenRooms

N/A, 10011, New York, United States
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3.20
Based on 20 Reviews

5

55.00%

4

0.00%

3

0.00%

2

0.00%

1

45.00%
About SevenRooms

SevenRooms is a guest experience and retention platform that helps hospitality operators unlock the full revenue potential of their data. From neighborhood restaurants and bars to international, multi-concept hospitality groups, the end-to-end platform enables operators to build direct guest relationships, deliver exceptional experiences, and, ultimately, bring guests back. The full suite of products includes: reservation, waitlist and table management, online ordering, review aggregation and marketing automation. Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Harrods, Hilton Hotels, The Langham London, MGM Resorts International, Mandarin Oriental Hotel Group, Bloomin’ Brands, The Cosmopolitan of Las Vegas, Jumeirah Group, Wolfgang Puck, Michael Mina, sbe, LDV Hospitality, Zuma, Altamarea Group, AELTC, D&D London, The Wolseley Hospitality Group, JKS Restaurants, Live Nation and Topgolf. www.sevenrooms.com

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Jason
US

🤦🏻‍♂️so bad You used to be able to make a reservation with a simple phone call and give your name, reservation time and phone number. Now you have to fill out a detailed form, and when you hit submit, nothing happens. Tried it again twice. No response. Very frustrating.

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John
GB

Bad user experience As a person making a reservation, this application sucks. Every time, I have to reenter the same information. Surely they could have a system whereby the customers of the restaurants could save their data?

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Peter
AU

Great support and is easy to use. As a restaurant owner for 10 years, this is the best platform I have come across (and I have used them all). The support team is also excellent with a 24/7 phone number.

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Tom McCarthy
GB

Responsive & Supportive The Team at Seven Rooms could not have been more responsive / Supportive in the changing from one Res System to another. The process has been smooth, with all bumps in the road supported by Fin, the amazing on-boarding manager. He helped at all times of the day & week and made what could have been a tough changeover of 7 properties, very easy. Thank you Fin & Team.

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TheresaS.
GB

Restaurants need to stop using them Hate this company. Not sure why any restaurant would use them without an end-customer interface. This company forces the worst user experience on the end customer which is the most important in the value chain. I hope restaurants stop using them...and I will make it my mission to complain to every restaurant in London that I am forced to book through seven rooms.

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