Customer service is great Customer service is great; when I needed an email sending platform, MailerSend made it easy for me to accomplish, when I initially thought it was going to involve a lot of knowledge base -- talking to them about my challenges and explaining my specific situation was really helpful toward getting help. I also want to thank the MailerSend Team for their support.

Same as others, account suspended Same as others. Set up an account and configured wait list page to store email addresses and send thank you emails. Got hit by a bot over the Xmas period and account suspended due to high bounce rate. Added extra checks in to make sure email address has valid DNS, RFC compliant and Google ReCaptcha. Have tried multiple times to contact them but have no replies. Will look for a better alternative.

Great experience with the platform Great experience with the platform. Very good service that offers a wide range of features and functionalities. The platform is easy to use and the user interface is intuitive, and the whole process of setting up and sending emails is seamless. One of the standout aspects of the platform is its exceptional support. The customer service team is highly responsive and knowledgeable. They go above and beyond to assist with any questions or issues that arise, ensuring a smooth and enjoyable experience.

Great service and support Powerfull and very well documented tools : i'm not a pro coder, just need a trusty email service for my business and found no problem configuring my domain dns to start and implementing their API and webhooks in my webapp. Really great and fast support.

Not recommended First I wanted to connect Google Firebase to import authenticated users to mailersend. But the extension doesn't do anything, contacts still need to be imported manually. After trying to import contacts manually, mailersend tells me to upgrade because I cannot import users without credits. After upgrading, mailersend tells me that the subscription doesn't do anything for new contacts, but I need to buy credits to import them für 250$. After requesting mailersend to refund my money, they told me that they never refund money.