MailerSend, Inc.

228 Park Ave S PMB 54955 New York, 10003-1502, New York, United States
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2.80
Based on 20 Reviews

5

45.00%

4

0.00%

3

0.00%

2

0.00%

1

55.00%
About MailerSend, Inc.

MailerSend is a hassle-free transactional messaging service designed so that developers can integrate transactional email and SMS quickly and effortlessly into their stack. Intuitively designed so anyone can contribute, with a powerful sending infrastructure and flexible payment plans that empower you to scale your sendings quickly. With over a decade of deliverability expertise, and inbuilt email verification, you can rest easy knowing your sender reputation will remain intact. Plus, premium features including inbound routing, dedicated IPs and priority support make for an advanced, comprehensive solution. Get started for FREE with 3,000 emails per month, then only pay for what you send. No contracts! The free plan includes the tools you need, including 24/7 technical support.

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Paulo Ascenção
PT

Outstading passion for what they do! From an ecommerce company that has a revenue of near 15M a year, we like to work with partners that have passion for what they do, and that's exactly what MailerSend gave us. The commitment that they put in to fix an issue or to clarify a doubt every time we have one, is outstanding! Keep on going, MailerSend!

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Leobardo
MX

Great support! Great support! While trying to get my account approved, I was notified that instead, my account had been suspended. I sent an email to ask for clarification since I was sure that I was in compliance with the Terms and Conditions set by MailerSend. Glenn answered me and was helpful, knowledgeable, and kind through the whole process. Finally, we managed to get my account approved, and my address un-blocked.

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Dylan V
GB

Horrible Customer Service without Justification Upon attempting to contact their support team, not a single member would respond to assistance. Instead, they responded every time with an email stating, "after careful review, it has been determined that your account does not comply with our terms and community standards. Due to this, your account will not be approved." There is no due reason that our platform does not comply with their Terms of Use and Policies and their denial to refuse service. Here's the timeline. Over the course of multiple attempts of trying to contact support, all the following occurred: - We have not sent a single email through their platform, yet the account was suspended - All domain and subdomain DNS records were verified (ie SPF, DKIM, bounce, return, updates) but the account never was - We did not receive a single email or contact method to a support staff member to verify our domain name - We provided them various forms of social media as they requested, resulting in no change of domain approval status - We provided 3 months of invoices from our existing email service, resulting in no change of domain approval status We did all they requested and they could not even respond to their decision. As a warning to future users, this company appears to bias their customers and decide to service them or not.

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SanC
IN

Not recommended. They suspended our account without any reason Looks like this company is not interested in onboarding new customers. After having us fill out a lengthy form about our business model etc, they just suspended the account. They do not mention what the reasons were. No idea why this happened, despite ours being a legitimate e-commerce business.

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Jeffrey KIERN
FR

Painful experience and horrible services This website's really painful to navigate and its services are the worst I've ever seen in my life. I'll just give an example but I've plenty like this one: I tried setting up an email address for my domain name like 10 times but it always failed without any further explanations even though I'm doing exactly what is asked. They've lost a great client today, bye bye mail sender! 🫡

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