Customer service is great Customer service is great; when I needed an email sending platform, MailerSend made it easy for me to accomplish, when I initially thought it was going to involve a lot of knowledge base -- talking to them about my challenges and explaining my specific situation was really helpful toward getting help. I also want to thank the MailerSend Team for their support.

Great experience with the platform Great experience with the platform. Very good service that offers a wide range of features and functionalities. The platform is easy to use and the user interface is intuitive, and the whole process of setting up and sending emails is seamless. One of the standout aspects of the platform is its exceptional support. The customer service team is highly responsive and knowledgeable. They go above and beyond to assist with any questions or issues that arise, ensuring a smooth and enjoyable experience.

Not recommended. They suspended our account without any reason Looks like this company is not interested in onboarding new customers. After having us fill out a lengthy form about our business model etc, they just suspended the account. They do not mention what the reasons were. No idea why this happened, despite ours being a legitimate e-commerce business.

Scam- They are letting intruders… Scam- They are letting intruders register services on my domain. I think Google will stop it before it goes too far, but this is NOT enough security for a mailing service anyone would actually want to use.

Horrible Customer Service without Justification Upon attempting to contact their support team, not a single member would respond to assistance. Instead, they responded every time with an email stating, "after careful review, it has been determined that your account does not comply with our terms and community standards. Due to this, your account will not be approved." There is no due reason that our platform does not comply with their Terms of Use and Policies and their denial to refuse service. Here's the timeline. Over the course of multiple attempts of trying to contact support, all the following occurred: - We have not sent a single email through their platform, yet the account was suspended - All domain and subdomain DNS records were verified (ie SPF, DKIM, bounce, return, updates) but the account never was - We did not receive a single email or contact method to a support staff member to verify our domain name - We provided them various forms of social media as they requested, resulting in no change of domain approval status - We provided 3 months of invoices from our existing email service, resulting in no change of domain approval status We did all they requested and they could not even respond to their decision. As a warning to future users, this company appears to bias their customers and decide to service them or not.