MailerSend, Inc.

228 Park Ave S PMB 54955 New York, 10003-1502, New York, United States
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2.80
Based on 20 Reviews

5

45.00%

4

0.00%

3

0.00%

2

0.00%

1

55.00%
About MailerSend, Inc.

MailerSend is a hassle-free transactional messaging service designed so that developers can integrate transactional email and SMS quickly and effortlessly into their stack. Intuitively designed so anyone can contribute, with a powerful sending infrastructure and flexible payment plans that empower you to scale your sendings quickly. With over a decade of deliverability expertise, and inbuilt email verification, you can rest easy knowing your sender reputation will remain intact. Plus, premium features including inbound routing, dedicated IPs and priority support make for an advanced, comprehensive solution. Get started for FREE with 3,000 emails per month, then only pay for what you send. No contracts! The free plan includes the tools you need, including 24/7 technical support.

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customer
GB

Customer service is great Customer service is great; when I needed an email sending platform, MailerSend made it easy for me to accomplish, when I initially thought it was going to involve a lot of knowledge base -- talking to them about my challenges and explaining my specific situation was really helpful toward getting help. I also want to thank the MailerSend Team for their support.

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AtoZ
GB

I have tested several others and I… I have tested several others and I found this to be the quickest and easy to set up as with the DNS records, get verified to increase limit. So far works great for our newly started company as we need service we can afford as we grow. Time will tell from now but looking at their roadmap looks like they are here to stay.

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Dylan V
GB

Horrible Customer Service without Justification Upon attempting to contact their support team, not a single member would respond to assistance. Instead, they responded every time with an email stating, "after careful review, it has been determined that your account does not comply with our terms and community standards. Due to this, your account will not be approved." There is no due reason that our platform does not comply with their Terms of Use and Policies and their denial to refuse service. Here's the timeline. Over the course of multiple attempts of trying to contact support, all the following occurred: - We have not sent a single email through their platform, yet the account was suspended - All domain and subdomain DNS records were verified (ie SPF, DKIM, bounce, return, updates) but the account never was - We did not receive a single email or contact method to a support staff member to verify our domain name - We provided them various forms of social media as they requested, resulting in no change of domain approval status - We provided 3 months of invoices from our existing email service, resulting in no change of domain approval status We did all they requested and they could not even respond to their decision. As a warning to future users, this company appears to bias their customers and decide to service them or not.

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Graham
GB

Impressive support people I am just testing the suitability of mailer send, but great software is only as good as the support. I ran into a question and given I am currently only on a free account I was amazed to get a response within half an hour which allowed me to continue working. And it was from a human being !!!

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SanC
IN

Not recommended. They suspended our account without any reason Looks like this company is not interested in onboarding new customers. After having us fill out a lengthy form about our business model etc, they just suspended the account. They do not mention what the reasons were. No idea why this happened, despite ours being a legitimate e-commerce business.

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