nil communication I placed an order last week, paid for it, nearly a week passed and I still haven't received an order confirmation, nil, zelch. I sent emails to the company, still no reply. It is VERY annoying, this kind of communication, or to be more precise - no communication whatsoever:((((( 5 December: the order arrived, I'm very happy with it, the saddle pad quality is really good, same as of the riding top, but still...I would have really appreciated if I was kept informed about the progress of my order, or at least simple order confirmation.

Unethical Company That Will Not Provide Refund for Returns Received This is an unethical and dishonest company. They have multiple items on their site that are not a true depiction of color of items. They are very difficult to get a refund from, and will refuse providing a refund even after they have received your return. Order through second party vendors if you are going to do business with this company. Do not order directly from them, they are very seedy with their business practices.

Absolutely love the new Ocala bridle! Bought the hunter bridle, Ocala and Bitless bridle and absolutely LOVE both! Such great quality and has made a world of difference in my daughter's horse. She is 1/2 Percheron and tends to carry her head high as a jumper. The soft anatomical ear padding seems to relax and soften her head more. I think other bridles were really tight in that area because of her head size and she had constant pressure. Love the quality, the customer service and beautiful pieces! My daughter got the bold merlot browband and it looks stunning on her bay mare. Love the fit! Thank you for making such quality products!

We placed the order beginning of June… We placed the order beginning of June and it took more than a month for it to be delivered and then required quite a lot of additional import duties so we have returned the order. We had ordered meanwhile PS of Sweden tack from a shop in UK which arrived the next day. We would otherwise not have been able to ride our new pony for a month.

nothing can i ask have you had any issues with "fake" bridles (not sold from yourself) i bought a so called Flying change bridle second hand but it looks more like the paladin - and has a silver clip on the noseband rather than the "thread through" noseband ? have you made any like this or do you think i may be a fake ? i have 2 of your other bridles the pioneer and the narik and love them!! never had a problem