New reins snapped mid jump. Bought reins from a U.K. stockist. The reins snapped after just 1 month of use. I’ve been told from the supplier that PS have informed them that the reins will only snap like that due to trauma or force! I have to say that’s the most ridiculous comment, reins are supposed to withstand force! My daughter was mid jump at the time, i can only be thankful she wasn’t hurt. The business is Houghton Country who have so far been sadly lacking in the customer service department. UPDATE As requested by PS, I have now received a full refund from the supplier. This took a number of weeks and emails detailing their obligations as a supplier. As for the reins, I’m afraid i cannot give them a better review as they SNAPPED MID JUMP. Thankfully my daughter was not hurt. I imagine a product recall would be the safest option for PS..

Quality and choice I love shopping with PSOS as the quality of their products is superb. Not the cheapest but worth the extra money. They also do regular campaigns and sales with some amazing discounts.

Poor delivery service I don’t understand why you use UPS for delivery. The parcel gets delivered to a “ Hub” instead of to a home address. The Hub is closed for holidays and so my parcel has returned to UPS depot and I have no way of finding out where it is or when I will receive it, or of having it delivered to an alternative address. Who knows when I’ll be able to use and review the actual items 🤷‍♀️

Just the most lovely quality As Always the products that came today from PS of Sweden and beautiful, super high quality and incredibly functions. It is super fun to dress the horses is such lovely things. Will definitely keep ordering from them - would love to see more Canadian distributers!

Unethical Company That Will Not Provide Refund for Returns Received This is an unethical and dishonest company. They have multiple items on their site that are not a true depiction of color of items. They are very difficult to get a refund from, and will refuse providing a refund even after they have received your return. Order through second party vendors if you are going to do business with this company. Do not order directly from them, they are very seedy with their business practices.