nil communication I placed an order last week, paid for it, nearly a week passed and I still haven't received an order confirmation, nil, zelch. I sent emails to the company, still no reply. It is VERY annoying, this kind of communication, or to be more precise - no communication whatsoever:((((( 5 December: the order arrived, I'm very happy with it, the saddle pad quality is really good, same as of the riding top, but still...I would have really appreciated if I was kept informed about the progress of my order, or at least simple order confirmation.

Poor delivery service I don’t understand why you use UPS for delivery. The parcel gets delivered to a “ Hub” instead of to a home address. The Hub is closed for holidays and so my parcel has returned to UPS depot and I have no way of finding out where it is or when I will receive it, or of having it delivered to an alternative address. Who knows when I’ll be able to use and review the actual items 🤷‍♀️

Fast delivery and amaizing saddle pads. Fast delivery and amaizing saddle pads. I have ordered PSoS saddle pads during Black Friday sales and received them in a week time. Saddle pads are great - the colour, the thickness, the form - everything! Martina from the Sales Dep. is doing a great job answering all the questions, concerning the products and the order. Will order more PSoS!

Bridle The online chat support is awesome, especially if one lives in US. I built my own bridle and it’s great! Tip-I don’t use a noseband so I used the extra strap for my throat latch. Just add a buckle to the ring and detach the second part of the other side so you get a buckle on both sides and it works great! Leather is lovely and padded. Wide crown piece is great for larger breeds. I wish they also sold separate chin straps.

Unethical Company That Will Not Provide Refund for Returns Received This is an unethical and dishonest company. They have multiple items on their site that are not a true depiction of color of items. They are very difficult to get a refund from, and will refuse providing a refund even after they have received your return. Order through second party vendors if you are going to do business with this company. Do not order directly from them, they are very seedy with their business practices.