Poor delivery service I don’t understand why you use UPS for delivery. The parcel gets delivered to a “ Hub” instead of to a home address. The Hub is closed for holidays and so my parcel has returned to UPS depot and I have no way of finding out where it is or when I will receive it, or of having it delivered to an alternative address. Who knows when I’ll be able to use and review the actual items 🤷‍♀️

We placed the order beginning of June… We placed the order beginning of June and it took more than a month for it to be delivered and then required quite a lot of additional import duties so we have returned the order. We had ordered meanwhile PS of Sweden tack from a shop in UK which arrived the next day. We would otherwise not have been able to ride our new pony for a month.

nothing can i ask have you had any issues with "fake" bridles (not sold from yourself) i bought a so called Flying change bridle second hand but it looks more like the paladin - and has a silver clip on the noseband rather than the "thread through" noseband ? have you made any like this or do you think i may be a fake ? i have 2 of your other bridles the pioneer and the narik and love them!! never had a problem

Customer service is just unacceptable… Customer service is just unacceptable for bridles of that price: They are unable to send spare parts (a nose band in that case) !! The leather quality is just normal. I will NEVER buy again.

New reins snapped mid jump. Bought reins from a U.K. stockist. The reins snapped after just 1 month of use. I’ve been told from the supplier that PS have informed them that the reins will only snap like that due to trauma or force! I have to say that’s the most ridiculous comment, reins are supposed to withstand force! My daughter was mid jump at the time, i can only be thankful she wasn’t hurt. The business is Houghton Country who have so far been sadly lacking in the customer service department. UPDATE As requested by PS, I have now received a full refund from the supplier. This took a number of weeks and emails detailing their obligations as a supplier. As for the reins, I’m afraid i cannot give them a better review as they SNAPPED MID JUMP. Thankfully my daughter was not hurt. I imagine a product recall would be the safest option for PS..