Unreasonable extra costs and extremely hard to return or exchange The bridle itself seems well made and I love the anatomical features. However, after paying an extra $19 for the rolled throatlatch (which is not included), it ended up not fitting my horse. They have two options for throatlatches, flat or rolled. The cheaper option (flat) has an additional 5 holes to tighten the Throatlatch which is why the rolled one didn't fit my horse even though I got the correct size. When I tried to return it, the additional shipping cost to return meant that I would only receive $2. Also, when I ordered the other throatlatch for my bridle, it would have originally been $15 and now was $55 bc the purchase was under $180 - even though I had already paid for a full bridle. Their "unique design" means I can't just swap out for a different brands throatlatch and have to go through them. Also, the pictures showed that the metal features were silver for the bridle but they are actually black.

Full Fly Veil Website, ordering and the service excellent. However the ears on the fly veil were described as "stretchy" - they are not! The mare has particularly long ears and having searched high and low for a veil the fits properly. The description and the size chart showed it to be perfect. Not quite there!

A MORE THAN IMPRESSED AUSSIE BUYING FROM STOCKHOLM! An Australian, whose first purchase direct from PSOS in Sweden, was 2 bridles that were not available in my country, in the very rare & hard to find "Pony Sizing". My order saw me emailing PSOS out of their business hours with problem. Well, I awoke on the other side of the world to a missed call from Elsa of PSOS in Sweden, who was looking to assist me. I called back and Elsa had things sorted out in moments, and my parcel on it's way within the hour - simply amazing, friendly, happy service, using perfect English. It seems the products are as lovely as the people behind them and I look forward to being a repeat customer!

Excellent product and fast shipping I’m always hesitant to order internationally as you never know if or when you will receive your product. I’m familiar with the quality of PSoS and was super happy with my product but was equally happy to receive it faster than expected.

Fast shipping, excellent customer service! Product arrived quickly and as promised! Unfortunately the website wasn't working well when I ordered and I ended up getting charged 2x and receiving two shipments. PSoS was immediately responsive and quickly resolved the issue. I have no reservations recommending PS of Sweden to US buyers!