New reins snapped mid jump. Bought reins from a U.K. stockist. The reins snapped after just 1 month of use. I’ve been told from the supplier that PS have informed them that the reins will only snap like that due to trauma or force! I have to say that’s the most ridiculous comment, reins are supposed to withstand force! My daughter was mid jump at the time, i can only be thankful she wasn’t hurt. The business is Houghton Country who have so far been sadly lacking in the customer service department. UPDATE As requested by PS, I have now received a full refund from the supplier. This took a number of weeks and emails detailing their obligations as a supplier. As for the reins, I’m afraid i cannot give them a better review as they SNAPPED MID JUMP. Thankfully my daughter was not hurt. I imagine a product recall would be the safest option for PS..

Customer service is just unacceptable… Customer service is just unacceptable for bridles of that price: They are unable to send spare parts (a nose band in that case) !! The leather quality is just normal. I will NEVER buy again.

nothing can i ask have you had any issues with "fake" bridles (not sold from yourself) i bought a so called Flying change bridle second hand but it looks more like the paladin - and has a silver clip on the noseband rather than the "thread through" noseband ? have you made any like this or do you think i may be a fake ? i have 2 of your other bridles the pioneer and the narik and love them!! never had a problem

Very pleased with the items I ordered… Very pleased with the items I ordered very good quality and look amazing. I wanted four leg bandages and spoke to someone on chat because I wasn’t sure if they came in pairs or sets of four, a bit of confusion so I ordered what I thought was two pairs but actually it was two sets of four. To return a set would have been almost as much as I paid so not worth it. Postage is very expensive.

Full Fly Veil Website, ordering and the service excellent. However the ears on the fly veil were described as "stretchy" - they are not! The mare has particularly long ears and having searched high and low for a veil the fits properly. The description and the size chart showed it to be perfect. Not quite there!