nil communication I placed an order last week, paid for it, nearly a week passed and I still haven't received an order confirmation, nil, zelch. I sent emails to the company, still no reply. It is VERY annoying, this kind of communication, or to be more precise - no communication whatsoever:((((( 5 December: the order arrived, I'm very happy with it, the saddle pad quality is really good, same as of the riding top, but still...I would have really appreciated if I was kept informed about the progress of my order, or at least simple order confirmation.

Fast delivery and amaizing saddle pads. Fast delivery and amaizing saddle pads. I have ordered PSoS saddle pads during Black Friday sales and received them in a week time. Saddle pads are great - the colour, the thickness, the form - everything! Martina from the Sales Dep. is doing a great job answering all the questions, concerning the products and the order. Will order more PSoS!

Love PSOS As always, a huge fan of their ear nets, saddle pads and brushing boots. They're stunning and of great quality! I will definitely be buying again

Fast shipping, excellent customer service! Product arrived quickly and as promised! Unfortunately the website wasn't working well when I ordered and I ended up getting charged 2x and receiving two shipments. PSoS was immediately responsive and quickly resolved the issue. I have no reservations recommending PS of Sweden to US buyers!

New reins snapped mid jump. Bought reins from a U.K. stockist. The reins snapped after just 1 month of use. I’ve been told from the supplier that PS have informed them that the reins will only snap like that due to trauma or force! I have to say that’s the most ridiculous comment, reins are supposed to withstand force! My daughter was mid jump at the time, i can only be thankful she wasn’t hurt. The business is Houghton Country who have so far been sadly lacking in the customer service department. UPDATE As requested by PS, I have now received a full refund from the supplier. This took a number of weeks and emails detailing their obligations as a supplier. As for the reins, I’m afraid i cannot give them a better review as they SNAPPED MID JUMP. Thankfully my daughter was not hurt. I imagine a product recall would be the safest option for PS..