KV
GBAbsolutely love the new Ocala bridle! Bought the hunter bridle, Ocala and Bitless bridle and absolutely LOVE both! Such great quality and has made a world of difference in my daughter's horse. She is 1/2 Percheron and tends to carry her head high as a jumper. The soft anatomical ear padding seems to relax and soften her head more. I think other bridles were really tight in that area because of her head size and she had constant pressure. Love the quality, the customer service and beautiful pieces! My daughter got the bold merlot browband and it looks stunning on her bay mare. Love the fit! Thank you for making such quality products!
Helen Brown
BHNew reins snapped mid jump. Bought reins from a U.K. stockist. The reins snapped after just 1 month of use. I’ve been told from the supplier that PS have informed them that the reins will only snap like that due to trauma or force! I have to say that’s the most ridiculous comment, reins are supposed to withstand force! My daughter was mid jump at the time, i can only be thankful she wasn’t hurt. The business is Houghton Country who have so far been sadly lacking in the customer service department. UPDATE As requested by PS, I have now received a full refund from the supplier. This took a number of weeks and emails detailing their obligations as a supplier. As for the reins, I’m afraid i cannot give them a better review as they SNAPPED MID JUMP. Thankfully my daughter was not hurt. I imagine a product recall would be the safest option for PS..
dawn busby
GBnothing can i ask have you had any issues with "fake" bridles (not sold from yourself) i bought a so called Flying change bridle second hand but it looks more like the paladin - and has a silver clip on the noseband rather than the "thread through" noseband ? have you made any like this or do you think i may be a fake ? i have 2 of your other bridles the pioneer and the narik and love them!! never had a problem
Long standing BMW owner
GBWe placed the order beginning of June… We placed the order beginning of June and it took more than a month for it to be delivered and then required quite a lot of additional import duties so we have returned the order. We had ordered meanwhile PS of Sweden tack from a shop in UK which arrived the next day. We would otherwise not have been able to ride our new pony for a month.
Caroline Paplow
GBUnreasonable extra costs and extremely hard to return or exchange The bridle itself seems well made and I love the anatomical features. However, after paying an extra $19 for the rolled throatlatch (which is not included), it ended up not fitting my horse. They have two options for throatlatches, flat or rolled. The cheaper option (flat) has an additional 5 holes to tighten the Throatlatch which is why the rolled one didn't fit my horse even though I got the correct size. When I tried to return it, the additional shipping cost to return meant that I would only receive $2. Also, when I ordered the other throatlatch for my bridle, it would have originally been $15 and now was $55 bc the purchase was under $180 - even though I had already paid for a full bridle. Their "unique design" means I can't just swap out for a different brands throatlatch and have to go through them. Also, the pictures showed that the metal features were silver for the bridle but they are actually black.