Great saddle ~ knowledgeable staff I have a hard to fit high withered thoroughbred so I sent a wither tracing to Franchesca that works for saddleonline and she is the go to person. Always ask for her because she fit my horse perfectly! I bought a pretty painted barrel saddle and it fits my tb better than any of the $1000 or more saddles I tried! Highly recommend and will purchase from this company again!!!!!

Received my saddle and it does not fit… Received my saddle and it does not fit my horse whatsoever. From what a my trainer said it won't fit any horse in her opinion. Apparently their return policy is that you have to pay for shipping to it's going to cost me $100 to return this piece of junk. Very poorly made, the stirrups don't even match! Not to mention it is almost impossible to adjust one of them. Do not buy from this website! Total waste of money. I thought I'd give them a shot because of the good reviews. Mistake.

Do not buy - Very Cheap! Customer service is good. Very cheap saddle and the moderator won't post any real reviews on their website about the saddles. There were post that said that the saddle was high quality like a $2,000 saddle. Not TRUE! This saddle is made in India. Very cheap!!!!!!! The worst part is if you don't like it shipping will cost you $115 to return. The saddle does not fit any horses properly. It is cheap leather, very stiff, dry and cracking. They spray the saddle with a shiny lacquer. Because the saddle does not fit the horse properly it tends to throw the rider forward when riding. Not very secure like a saddle should be. You are better off spending the money on a good used quality saddle. UPDATE 7/18: Customer service reached out to me and sent me a shipping label to pay for the shipping. I was impressed with how their customer service handled my dissatisfaction. I would suggest before you purchase actually speak with someone in sales. I updated my 1 star to a 3 star because of their customer service but the product is still not a well-made saddle.

The saddle I purchased was supposedly… The saddle I purchased was supposedly originally $899 (model # 11071) on sale for $299. It was supposed to weigh 25lbs which is a big part of the reason I bought it. It weighed 40lbs. The leather was cheap and treated with some sort of chemical and the smell was horrible.....almost like diesel and it permeated the space it was in. I had to return it and the cheapest way to do so was $128.04. The customer service agent was very friendly. I am out $128.04 for a bad experience. Lesson learned. I will continue to look for a used saddle.

I didn't pay for a Billy Cook!! Ok, I am reviewing my purchase based on the $499 saddle I bought and the company! When reading these negative reviews, IT IS A $499 SADDLE! If I wanted the quality and comfort of a Billy Cook I would have spent $4000 but I didn't! Is the leather stiff,, yep, is the quality what you would expect from a Billy Cook,, nope! Is it made in India,, Yep! IT IS A $499 SADDLE! For $499 it is EXACTLY what you would expect, nothing more, nothing less! Absolutely perfect for my kid to be plowing through the woods on! As far as the company goes, I called them up, they answered any questions I had, placed the order, It shipped to me in 4 days! If I want another $499 saddle, I will buy from them again. Don't listen to the review from people who are too cheap to pay for what they expect! GREAT $499 saddle!!