Merchology's customer communication needs improvement I paid for an order of a sample jacket, just to see if I wanted to order 9 more from Merchology. Here is what happened/didn't happen: I paid 172.00 for the jacket. I received an order confirmation. 3 weeks later, with no shipping confirmation yet, I reached out to ask what was happening. No reply, days later. So I reached out again. Again no acknowledgment at all. ***Finally, I received my jacket yesterday. It's the right size and style and is very good quality. Merchology really needs to communicate with customers better. I felt ghosted.

Poor customer service Poor customer service. Ordered items from the Quick ship list (3-day turnaround). 24 days later, still only half fulfilled. No email, no update. The website is atrociously bad. No ability to edit cart quantities, claim merchperks. Off the shelf e-commerce packages are better. They need a new logistics manager, customer service manager, and web developer.

Terrible Company Terrible company. We ordered our items in May, and were guaranteed two to three week shipping. Two and a half months later, I had to reach out several times to get a response and update on my items. It turns out they never received the shirts from the supplier, and didn't bother to update or notify me. I did not receive my shirts for my event, and have yet to have received an update or guarantee of delivery. It is now three months later. Very disappointed, and will never use them again.

STAY AWAY! STAY AWAY! I should have followed my gut after reading so many bad reviews on this Merchology. However, I was lured and enticed by their custom Under Armour gear. It ended up costing me dearly. I ordered 1 MONTH in advanced before my grand opening. I decided to follow up 3 days prior to my opening and they told me that my product was not even in production yet! Their reason... a miscommunication between two departments! I inquired as to why I was not provided with any communication up to the date. No updates and no notifications of a delayed delivery. Nothing. Their response... I'm sorry. So on grand opening day, wearing plain t-shirts was what dealing with this company cost me. Their pricing is also extremely high. Save some money and support a business that knows how to communicate amongst each other but more importantly to it's customers!

We ordered a jacket with the company… We ordered a jacket with the company logo for our Intern this year. The process from start to finish was flawless. After placing the order I received numerous emails with links to review the proofs before production began. The Intern loved his jacket and I enjoyed how easy Merchology made it for me to place, pay and track my order. I would recommend them.