We had an excellent experience… We had an excellent experience purchasing embroidered zip ups for our staff & customers as a commemorative 25 year anniversary gift. The embroidery of our logo came out even better than expected, and the order arrived right on time! Would purchase again and probably will need to at some point because everyone really loved them! Thanks!

We ordered embroidered jackets for our… We ordered embroidered jackets for our employees and after months of waiting they showed up improperly embroidered. We were provided an opportunity to try again and decide on a lower cost order. We ordered skullcaps and toques, had to argue about exorbitant additional charges for stitches, waited for 2 months this time. We eventually received a drop shipped box, no Merchology branding, barely held together with tape. The order was squished into a tiny box, flattening the pom poms on the toques and 75% of the order was misaligned i.e. not centered, too high etc. DO NOT WASTE YOUR $$ OR TIME

Great Job Team All the items came quickly and as expected. I also want to shout out Customer Service Specialist Mandy B. I needed an item next day and it inadvertantly had a ground label created. She quickly called the warehouse and confirmed it had not gone out. She updated the shipping and I got it in time. Great job Mandy!!!

Never again One star only because I can't give zero. I placed an order on Nov. 23 and was told I would hear from a Merchologist within 24 hrs and given an expected shipment date of Dec 3. On Dec 18th I still have not heard from a "Merchologist" and have no expected shipment date. They do not answer their phones and you can get no answers. The only communication I receive from them are emails soliciting more orders -- nothing about the order that I placed nearly a month ago.

We ordered a jacket with the company… We ordered a jacket with the company logo for our Intern this year. The process from start to finish was flawless. After placing the order I received numerous emails with links to review the proofs before production began. The Intern loved his jacket and I enjoyed how easy Merchology made it for me to place, pay and track my order. I would recommend them.