Great customer service and fast… Great customer service and fast shipping. I was also able to get discounts which didn't hurt. 🙌

We ordered embroidered jackets for our… We ordered embroidered jackets for our employees and after months of waiting they showed up improperly embroidered. We were provided an opportunity to try again and decide on a lower cost order. We ordered skullcaps and toques, had to argue about exorbitant additional charges for stitches, waited for 2 months this time. We eventually received a drop shipped box, no Merchology branding, barely held together with tape. The order was squished into a tiny box, flattening the pom poms on the toques and 75% of the order was misaligned i.e. not centered, too high etc. DO NOT WASTE YOUR $$ OR TIME

USE ANOTHER COMPANY I put an order in for 2 items and before we even approved the logo I asked to add more items to the order so not to get the small order charge, they refused. Then I asked for my money back and they weren't interested in that. I have to ask my bank to cancel it now. They are not interested in building client relationships. Find another company that is better with customer service.

We had an excellent experience… We had an excellent experience purchasing embroidered zip ups for our staff & customers as a commemorative 25 year anniversary gift. The embroidery of our logo came out even better than expected, and the order arrived right on time! Would purchase again and probably will need to at some point because everyone really loved them! Thanks!

Do not waste your time and money! Do not waste your time and money! Waited almost three months for sample shirts to be delivered. Through this time they said they didnt know where it was but shouldnt be too much longer. Website states samples will be dispatch within 5-7 working days and we had dispatch in 2.5 months! Come to place and order only to be told now the top has been discontinued and no more stock is available. This isnt noted on the website or when purchasing as SAMPLES! Customer service was horrible and really couldnt care less about how long or the fact that they are selling samples of stock no longer in production.