Terrible experience Terrible experience. Ordered a package in November to americanlogodesigners.com. Contacted by them later. I've been promised to get it before Christmas as it was a present. As of Feb 1 project hasn't been completed yet. Promised 24/7 customer service. nobody reply. when they did it was only to try selling some other BS. Contacted customer service many times. Vague and evasive. They reply only when heated messages are sent but then.... nothing happen. Requested to get my money back no answer received yet!

Great company Great company. Does Amazing work. My Project manager Alan and his team are helping me in creating my company's brand. These guys are very knowledgeable and extremely talented at what they do. High recommend.

Looking to resolve I started working with this company in October 2020; opening a new business so I could have a Plan B because of Covid. Alan and the team did a great job in designing my logo; I will give them that. When that was done I signed on to have a website done but within 24 hours some things shifted in my world due to a family emergency and I reached out to cancel. Unfortunately, I had paid up front for this web design. Here I am 10 months later, trying to get a refund when I said I would pay the "penalty". I can't get a phone call returned or an email answered. I just want to resolve this issue. Responding to your reply…8.30.21 I would not enter into another project with your firm under no circumstances. My next call, State of California. It is not right that a company takes money, doesn’t provide a product and still insists they are in the right. The buyer beware flag keeps going up.

Greenlake Designers previously Logo… Greenlake Designers previously Logo Jeeves took over my account when Logo Jeeves stopped operating, go have a look at Logo Jeeves, the first search that pops up is Logo Jeeves Scam. Greenlake reached out and let me know they have all the info about my account from Logo Jeeves and everything is good to go. My website has been down for over a week, Green Lake hasn't returned my email nor has done anything to fix the problem. I paid for the domain for 3 years in 2020 and currently it shows my domain is not paid for. I can't complain about the quality of the logo I had done but absolutely everything else has been very unprofessional and communication just isn't there at all. I personally believe their objective is to do such a poor job on the website side that it forces you to have a reputable company try and buy the domain so your website can operate.

Greenlake Designers 0 ouf of 5 I have givien this company lot's of money and chances to turn themselves and the services they offer and deliver around, 2 years and $x,xxx dollars, they are the worst ever, never delivered on what I bought, can not get customer service, emails / calls / chats not answered, no SLA's, no care for customer satisfaction at all, our website down for days and days, no care.... email been down 2 weeks no care. They will see I posted this and try to fix things, just to all the same to happen again and again, stay away from this Company and their sister American Logo Designers, there's a third company also, all the very worst (sorry for my bad English), just very upset I let them take me over and over again, my bad for hanging in there, they will not change. There's a reason they are not in the BBB. Only giving a 1 because 0 is not a option, they don't deserve any rating. Update as of August 11, the Company contacted me twice, after I explained that everything in this post was honest and true, they asked what they could do and I stated honor your refund policy and the refund request I sent following the posted refund policy, the person on the other end from American Logo Designers then hung up on me, the 2nd call I stated please honor the refund request I sent, and they also hung up on me. This is a very bad company to do business with. They could have honored "their" refund policy and I would have updated it here, however no positive actions from American Logo Designers, thank you for reading this. Update September 8, 2023: no contact from either of these to companies, no refund, nothing as how these companies do their business, they scam and leave you.