One of the worst produts I came across… One of the worst produts I came across and a very good example of a product that doesn't match the expectations! Unbeliavable bugs, support service takes forever to fix issues, clear lack of professionalism and know of of some agents. One thing they are good, though: product image and how they advertise features. Too bad the expectations go down the drain once you start using the product and the support service.

absolutely avoid at all costs unless… absolutely avoid at all costs unless you're a saas company that has someone dedicated to setting up an overly complicated CRM that is supported by none other than the worst support "techs" i've ever come across. few speak clear english, they capitalize on this and hope that people dont understand the suggestions they make for "support" are either not relevant or show their clear lack of education on the product. Run. DO NOT WALK

I'm having a lot of problems with the… I'm having a lot of problems with the email function. Whilst I try to keep the customer database fresh - in my industry there is a lot of turnover so invariably my emails bounce more than usual as my customers roll in and out of projects. Often I don't know they've left until an email bounces and I investigate. I'm then constantly battling with this CRM that my emails bounce rate is too high etc etc.

Super inconvenient When you dig deeper into crm you find out it was not built for marketing or sales: - The webforms do not capture your UTM, so you don't know where the clients come from - The sales person has to go and manually check all the channels of communication. If you have 3+ it's a huge problem - You cannot send a proactive whatsapp straightaway to client - you have to create a campaign + a journey - which is really bad - There is no report for the simple sales funnel Plus bugs everywhere. Support is very nice and they are really trying to help but the product is bad

Deeply regret signing up for Freshsales I have never experienced customer service THIS bad before. Total and complete incompetence. We have been using Freshsales for about a year, and it's been nothing but glitchy and problematic. NOTHING is ever resolved, support tickets are left open for weeks, and their customer support team blames their issues on the customer instead of fixing the problem. Their customer support chat will fail mid-conversation, and then the whole chat history is lost. This has wasted HOURS of my valuable time and cost our business money. Freshworks' support team does not have any clue what they are talking about. In the rare chance you *can* get in touch with them, their "solutions" do not work, and when I show them how/why it doesn't work, they don't believe me. It is infuriating to have spent so much money and time on software that our business now relies on only for it to be a huge mistake.