Sadly their support is non-existent Sadly their support is non-existent, many days without a single reply or help.

Beware of fake reviews - Basic features are not working Beware of fake reviews. Check the dates and accounts of the great reviews. They are all done during the same days. I tested their software and have to say that the basic functionality is not working properly. During a few days of testing, I couldn't get basic features of the software to run, e.g. workflows are not triggered correctly. This is THE most basic feature and necessary for most automations! Support reacted quickly but couldn't do much. They have obviously many problems on a technical level right now. Don't waste your time setting everything up.

Roshini - deserves a bonus! There have been ups and a couple of glitches, but some team member inparticular have been outstanding. Roshini is a real credit to her organization and deserves a huge recognition for this. Thank you for always going the extra mile straight away, especially when I've found it hard to even get through to other support people.

Horrible Business Practice and Customer Support The product is fine, but their business practices are egregious. They have a policy that you have to alert them 60 days ahead of your renewal date in order to cancel, however they don't send out any reminders or warnings that your account is about to renew. They charged me $828 for a product I stopped using almost a year ago and refuse to refund my money. Run, don't walk, away from this company.

Unprofessional behaviour and lots of issues You will get a world-class experience with the sales team during your discussion phase. Once you sign a contract, customer service and tech team will vanish, delay the response and often repass your requests from one person to another. I have signed a deal for 1 year, and within the forst 30 days and before paying the fees I had to cancel the deal. Now after Two months, they are chasing payments of the project. If you follow the global advertising about how great this CRM is, go for it, but make sure your right to withdraw is clearly mentioned, your project and business requirements are completely satisfactory and your service is up and running. Because trust me, once there is an issue, no one will help you