I'm having a lot of problems with the… I'm having a lot of problems with the email function. Whilst I try to keep the customer database fresh - in my industry there is a lot of turnover so invariably my emails bounce more than usual as my customers roll in and out of projects. Often I don't know they've left until an email bounces and I investigate. I'm then constantly battling with this CRM that my emails bounce rate is too high etc etc.

Attempting to program against the… Attempting to program against the FreshSales API is a joke. The documentation is non-existent or incomplete and emailing support will yield a different answer depending on the day/time/support person and maybe even the weather. In other words, don't bother contacting support. This CRM was also not cheap, my company paid a bunch for it and it is total crap. I've worked with Dynamics CRM, SalesForce, Monday and countless others and never encountered a bigger waste of time and money.

Unprofessional behaviour and lots of issues You will get a world-class experience with the sales team during your discussion phase. Once you sign a contract, customer service and tech team will vanish, delay the response and often repass your requests from one person to another. I have signed a deal for 1 year, and within the forst 30 days and before paying the fees I had to cancel the deal. Now after Two months, they are chasing payments of the project. If you follow the global advertising about how great this CRM is, go for it, but make sure your right to withdraw is clearly mentioned, your project and business requirements are completely satisfactory and your service is up and running. Because trust me, once there is an issue, no one will help you

Did Not Want Subscription Renewed, Can't Seem To Get A Refund Or A Response I tried Freshsales for almost a year and experienced several incidents with data disappearing or data being changed. The program is nice but it simply isn't what I want. I stopped using the software a few months before my annual subscription expired and did not want to renew it. Freshworks (parent company) renewed my subscription to the tune of $300 on May 26 and as of today have not replied any of my four inquiries. I am really getting angry about this!

An awesome CRM system Fresh works is an amazing system which allows you to track your projects from lead stage through to the opportunity. It's 100% accuracy makes sure you never miss out on following up a project which is an essential part of the sale. this is a system that all businesses should invest in. "It's faultless"