Sadly their support is non-existent Sadly their support is non-existent, many days without a single reply or help.

Deeply regret signing up for Freshsales I have never experienced customer service THIS bad before. Total and complete incompetence. We have been using Freshsales for about a year, and it's been nothing but glitchy and problematic. NOTHING is ever resolved, support tickets are left open for weeks, and their customer support team blames their issues on the customer instead of fixing the problem. Their customer support chat will fail mid-conversation, and then the whole chat history is lost. This has wasted HOURS of my valuable time and cost our business money. Freshworks' support team does not have any clue what they are talking about. In the rare chance you *can* get in touch with them, their "solutions" do not work, and when I show them how/why it doesn't work, they don't believe me. It is infuriating to have spent so much money and time on software that our business now relies on only for it to be a huge mistake.

An awesome CRM system Fresh works is an amazing system which allows you to track your projects from lead stage through to the opportunity. It's 100% accuracy makes sure you never miss out on following up a project which is an essential part of the sale. this is a system that all businesses should invest in. "It's faultless"

Might be one of the worst customer service experiences Might be one of the worst customer service experience I have ever had. Like others have said, you call them, no one picks up and if they do they are all Indians with TERRIBLE English speaking skills. You can not understand a single thing they say and they are rude and will not listen. Once you send them an email, no one answers and they keep closing tickets and no one responds. You can go onto a customer service portal and chat with them and the guy does not have a clue and says he/she will create, yet again, another ticket that no one answers. The one and ONLY reason I am giving them 2 stars instead of 1 is the software is quite well done and easy to use. It does work well. Just do not try to get any support at all including billing support.

I'm having a lot of problems with the… I'm having a lot of problems with the email function. Whilst I try to keep the customer database fresh - in my industry there is a lot of turnover so invariably my emails bounce more than usual as my customers roll in and out of projects. Often I don't know they've left until an email bounces and I investigate. I'm then constantly battling with this CRM that my emails bounce rate is too high etc etc.