Attempting to program against the… Attempting to program against the FreshSales API is a joke. The documentation is non-existent or incomplete and emailing support will yield a different answer depending on the day/time/support person and maybe even the weather. In other words, don't bother contacting support. This CRM was also not cheap, my company paid a bunch for it and it is total crap. I've worked with Dynamics CRM, SalesForce, Monday and countless others and never encountered a bigger waste of time and money.

Super inconvenient When you dig deeper into crm you find out it was not built for marketing or sales: - The webforms do not capture your UTM, so you don't know where the clients come from - The sales person has to go and manually check all the channels of communication. If you have 3+ it's a huge problem - You cannot send a proactive whatsapp straightaway to client - you have to create a campaign + a journey - which is really bad - There is no report for the simple sales funnel Plus bugs everywhere. Support is very nice and they are really trying to help but the product is bad

Might be one of the worst customer service experiences Might be one of the worst customer service experience I have ever had. Like others have said, you call them, no one picks up and if they do they are all Indians with TERRIBLE English speaking skills. You can not understand a single thing they say and they are rude and will not listen. Once you send them an email, no one answers and they keep closing tickets and no one responds. You can go onto a customer service portal and chat with them and the guy does not have a clue and says he/she will create, yet again, another ticket that no one answers. The one and ONLY reason I am giving them 2 stars instead of 1 is the software is quite well done and easy to use. It does work well. Just do not try to get any support at all including billing support.

We use Freshsales where I work and it… We use Freshsales where I work and it is just a nightmare, our manager spends her day fixing the constant issues and we constantly loose time on the phones, which translates to us loosing sales and loosing our commission. There is only one team you can contact and they are just as useless as the system they work on. I would never recommend Freshsales in any circumstance to anyone.

Sadly their support is non-existent Sadly their support is non-existent, many days without a single reply or help.