Unprofessional behaviour and lots of issues You will get a world-class experience with the sales team during your discussion phase. Once you sign a contract, customer service and tech team will vanish, delay the response and often repass your requests from one person to another. I have signed a deal for 1 year, and within the forst 30 days and before paying the fees I had to cancel the deal. Now after Two months, they are chasing payments of the project. If you follow the global advertising about how great this CRM is, go for it, but make sure your right to withdraw is clearly mentioned, your project and business requirements are completely satisfactory and your service is up and running. Because trust me, once there is an issue, no one will help you

Attempting to program against the… Attempting to program against the FreshSales API is a joke. The documentation is non-existent or incomplete and emailing support will yield a different answer depending on the day/time/support person and maybe even the weather. In other words, don't bother contacting support. This CRM was also not cheap, my company paid a bunch for it and it is total crap. I've worked with Dynamics CRM, SalesForce, Monday and countless others and never encountered a bigger waste of time and money.

Not trained properly We have been using the stystem, inherited by a past IT person who set it up for us. But we struggle to use it well, and get reporting working as we require. We've tried to go with training but unfortunately the trainers have been hard to understand (English has not been their first language) so we are still not using the sytem to it's full ability, and currently considering changing. Would be great if we could schedule training for my team, but it would need to be with an expert..

Feels unfinished Firstly, the Growth tier is now free for up to three users - it's quite hard to justify paying out for other less featured CRM platforms in comparison, if you fit inside the 3 user limit. At least, initially. But then the more you scratch at the surface, Freshsales just feels unfinished and lacks polish. On paper, there's lots of features, but in practice these are hard to access and require a lot of set-up, and too-frequent workarounds. Other times (particularly with syncronization tools) behaviour is unexpected and at times, downright problematic. I found support generally good once you get to 2nd tier, but initial responses often betray a lack of trying to understand your issue. And the chatbot is a waste of space. This is the second time I've tried Freshsales - it's one of those products I'd love to like due to its pricing and feature set, but just keep on tripping over usability snags.

Beware of fake reviews - Basic features are not working Beware of fake reviews. Check the dates and accounts of the great reviews. They are all done during the same days. I tested their software and have to say that the basic functionality is not working properly. During a few days of testing, I couldn't get basic features of the software to run, e.g. workflows are not triggered correctly. This is THE most basic feature and necessary for most automations! Support reacted quickly but couldn't do much. They have obviously many problems on a technical level right now. Don't waste your time setting everything up.