Bought quantity of 2 items Bought quantity of 2 items. Received only one correct item. Wanted to exchange it and was told I’d receive a return label within 24 hours. Still haven’t received it as of 5 days now. Luckily Walmart refunded my purchase because I bought through Walmart’s website. But I believe VM never intended to send label, and was just giving lip service while on 3-way call with myself, and Walmart accounts manager.

Desde el 19 de enero recibí un Sheds… Desde el 19 de enero recibí un Sheds con la pieza del techo dañada y no cumplen con el cliente ,tenga cuidado !!!!! Todo bien hasta que tengan que responder por algo dañado ,estamos en abril y aquí esperando desde el 19 de enero ,abusadores un Sheds de 1000 dólares Since January 19 I received a Sheds with the roof piece damaged and they do not comply with the customer, be careful!!!!! Everything is fine until they have to answer for something damaged, we are in April and here we have been waiting since January 19, abusers for a Sheds of 1000 dollars

I ordered an inflatable hot tub from… I ordered an inflatable hot tub from them through Amazon. I was told it would be delivered March 27. Then it jumped to March 29. Now it says April 2. They ship through FedEx, which is notoriously late with packages, especially expensive ones. This company shipped from Nevada, it went to Mississippi and the destination is California. Make it make sense. It's disgusting a big corporation thinks it's ok to take a cheap shipping route to avoid higher costs. They did nothing to rectify the situation. Edit to spreetails reply. I've already got no help from you when trying to get help.

Received an item addressed to my… Received an item addressed to my address in my mother’s name. We never ordered this item and when I contacted the company to inquire why it was sent, I was given instructions to put in a fraud claim on my credit card. As I said over and over, we were not charged. This item just showed up, on a Sunday, from FedEx. A baby pool for infants 1-3 addressed to a 75 year old woman with a traumatic brain injury. Unfortunately, this company seems to not understand and appears to not have any records on items they ship out.

This place is a total scam! This place is a total scam!! Not sure how big retailers can even use them as a third party on their websites. They keep creating fake FedEx labels then claim the product got lost or warehouse issue!! No product nor refund yet as they claim they need at least “96 business hours” from each fake FedEx label they create. DO NOT ORDER FROM THIS COMPANY!!