I ordered a pool pump on 6-16 and… I ordered a pool pump on 6-16 and didn’t get it out of the box til the first week of July. On July 27th the pump stopped working completely. Was told there’s literally nothing that can be done bc it’s passed the 30 day window, no replacement, no refund, no returns! This company sounds like a scam and I’ll make sure everyone I know never orders from this company ever again.

Outstanding unrivalled customer service… I received a water butt ordered through Amazon from Spreetail There were parts missing and after contacting them, they gave me a refund so that I could buy parts elsewhere, which I was disappointed about and thought they should have made it easier for me, by sending replacement parts They then have refunded me in full and sent replacement parts I cannot fault them, they have bent over backwards to make me happy and preserve their outstanding customer service reputation Richard

They mess up, but will fix it if you push them. Not my favorite company. false advertising. Sells defective second hand crap sent in dilapidated boxes. Then refuses to refund based off of technicalities. But after persisting, the third time I tried, someone did apologize and refund my order, though I had threatened to contact the attorney general. More like 2.5 stars. But they resolved things faster than DHGate and Wish. The bar is low these days.

APPALLING CUSTOMER SERVICE APPALLING CUSTOMER SERVICE - HAVE TO GIVE 1 STAR TO REVIEW 🤷🏻‍♀️🤷🏻‍♀️ Only 1 of 4 parts of the order arrived (all parts were identical). I have emailed MULTIPLE times asking for the other items / details of their dispatch or a refund... ABSOLUTELY ZERO COMMUNICATIONS. Reading the other reviews I see that they are not really bothered with menial things like good customer service. Like many other reviewers, I wish I'd have read the previous reviews before I ordered. I used an intermediary company to make the purchase, have used them before with great success. They state that they do not get involved with transaction issues. 🤔🤦🏻‍♀️ STEER CLEAR

Spreetail The company do not send out what you order. Do not order anything from them on Amazon! The company is unprofessional and are ripping people off especially Amazon who have to refund on their behalf. They use Hermes which are the worst courier company in the U.K. They dump parcels anywhere and lie and say handed to the customer. Citizens get rid of these companies and don’t support them.