HORRIBLE customer service and even… HORRIBLE customer service and even WORSE communication. This is in regards to a deal with a B-Stock order & pickup. Whoever "Drew" is, is a total ass- rude, no CS skills and worse communication skills. We called, left vm's and then sent an email asking for a call back with NO call back. Pretty difficult to schedule anything when there is no communication. Other B-Stock pickups have gone seamless with friendly staff. Lincoln NE location- you should be embarassed to have someone like this on your staff. And if "Drew" is the boss or owner, I wouldn't want to work for him!!! We will refrain from ever purchasing out of Lincoln again because of this one specific person.

They mess up, but will fix it if you push them. Not my favorite company. false advertising. Sells defective second hand crap sent in dilapidated boxes. Then refuses to refund based off of technicalities. But after persisting, the third time I tried, someone did apologize and refund my order, though I had threatened to contact the attorney general. More like 2.5 stars. But they resolved things faster than DHGate and Wish. The bar is low these days.

I bought a $1300+ pool from the company and there's a hole!!! I bought a $1300+ pool from the company. After spending hundreds of dollars to bring in a truck load of dirt, spending the weekend building the pad, setting up the pool and filling a 12x25x4.4 pool with another couple hundred dollars worth of water the pool has a hole on one side! I called the company and they said they would send me a new liner. Great, problem solved, great resolution right?!? No, I then get a message saying they don't have a liner and they can reimburse me a couple of hundred dollars for me to try and find a replacement liner elsewhere instead. What is that going to do? I'm into this pool about $2000 and an awful lot of work!!! This is unfair and ridiculous! How can a company that sells the product not have a replacement part for their own product? DO NOT purchase a pool from this company because they are a bunch of liars and their business ethics are non existent!!! I am extremely disappointed, angry and frustrated and so are my grandkids! Definitely not worth the time and money!!! If I could have given them 0 or no stars on this review I would have 😡😭

Received an item addressed to my… Received an item addressed to my address in my mother’s name. We never ordered this item and when I contacted the company to inquire why it was sent, I was given instructions to put in a fraud claim on my credit card. As I said over and over, we were not charged. This item just showed up, on a Sunday, from FedEx. A baby pool for infants 1-3 addressed to a 75 year old woman with a traumatic brain injury. Unfortunately, this company seems to not understand and appears to not have any records on items they ship out.

This place is a total scam! This place is a total scam!! Not sure how big retailers can even use them as a third party on their websites. They keep creating fake FedEx labels then claim the product got lost or warehouse issue!! No product nor refund yet as they claim they need at least “96 business hours” from each fake FedEx label they create. DO NOT ORDER FROM THIS COMPANY!!