Spreetail The company do not send out what you order. Do not order anything from them on Amazon! The company is unprofessional and are ripping people off especially Amazon who have to refund on their behalf. They use Hermes which are the worst courier company in the U.K. They dump parcels anywhere and lie and say handed to the customer. Citizens get rid of these companies and don’t support them.

Bought quantity of 2 items Bought quantity of 2 items. Received only one correct item. Wanted to exchange it and was told I’d receive a return label within 24 hours. Still haven’t received it as of 5 days now. Luckily Walmart refunded my purchase because I bought through Walmart’s website. But I believe VM never intended to send label, and was just giving lip service while on 3-way call with myself, and Walmart accounts manager.

Outstanding unrivalled customer service… I received a water butt ordered through Amazon from Spreetail There were parts missing and after contacting them, they gave me a refund so that I could buy parts elsewhere, which I was disappointed about and thought they should have made it easier for me, by sending replacement parts They then have refunded me in full and sent replacement parts I cannot fault them, they have bent over backwards to make me happy and preserve their outstanding customer service reputation Richard

I bought a $1300+ pool from the company and there's a hole!!! I bought a $1300+ pool from the company. After spending hundreds of dollars to bring in a truck load of dirt, spending the weekend building the pad, setting up the pool and filling a 12x25x4.4 pool with another couple hundred dollars worth of water the pool has a hole on one side! I called the company and they said they would send me a new liner. Great, problem solved, great resolution right?!? No, I then get a message saying they don't have a liner and they can reimburse me a couple of hundred dollars for me to try and find a replacement liner elsewhere instead. What is that going to do? I'm into this pool about $2000 and an awful lot of work!!! This is unfair and ridiculous! How can a company that sells the product not have a replacement part for their own product? DO NOT purchase a pool from this company because they are a bunch of liars and their business ethics are non existent!!! I am extremely disappointed, angry and frustrated and so are my grandkids! Definitely not worth the time and money!!! If I could have given them 0 or no stars on this review I would have 😡😭

Received an item addressed to my… Received an item addressed to my address in my mother’s name. We never ordered this item and when I contacted the company to inquire why it was sent, I was given instructions to put in a fraud claim on my credit card. As I said over and over, we were not charged. This item just showed up, on a Sunday, from FedEx. A baby pool for infants 1-3 addressed to a 75 year old woman with a traumatic brain injury. Unfortunately, this company seems to not understand and appears to not have any records on items they ship out.