Horrible customer service Horrible customer service! Did not receive the correct order tried returning the item no response for a month! DO NOT ORDER FROM THIS COMPANY!!!! very disappointed

Clearly fake pictures/Sent me an unwearable wig… Clearly fake pictures in the product description. Sent me a hideous wig that I didn’t order. The wig in the pictures were normal with wispy ends, the one that I got was a 16” bob with blunt ends. Completely unwearable and I paid $135 CAD for a wig that looked awful. Like someone had just hacked at the ends with dollar store scissors. I messaged them asking how this happened, and why I got a wig totally different from the description, they said is a bob wig that most clients love. I responded there was nothing in the description that said it was a bob, if it did I wouldn’t have ordered it. I’m actually devastated cause I’ve ordered from them before (December of ‘22) and loved what I received but now it’s a complete scam. I returned the wig the day after I received it was so ugly. If I don’t receive a full refund I will file a charge back with my bank. They clearly are just sending people wigs no one else wanted or already returned, hoping whoever does receive it doesn’t file a dispute and just puts up with it so that can get rid of units no one was buying. If I could give 0 stars I would.

This place is a SCAM!! This place is a SCAM!!! They stole $372 from me without ever shipping me my wig. I have sent several emails asking about the wig and the only response I got was “So sorry we’re delayed but it will be shipped in a couple of days” I placed a order with them on 03/03/23 and it is now 03/26/23 and never received it. I sent a follow up email requesting my money back and never heard anything back from them. Do not waste your money with them. I am now trying to see legally what I can do now moving forward to get my money back.

TERRIBLE CUSTOMER SERVICE AND NEVER… TERRIBLE CUSTOMER SERVICE AND NEVER RECEIVED PRODUCT. I ordered my $500 wig in advance and 3 weeks later never received an update. I emailed them and they took days to respond. Still no effort to ship my wig just meaningless apologies. I cancelled my order abs requested a refund but they are being unresponsive.

disappointed! Don’t do it Was very disappointed!! Bundles were SUPER thin. Sheds… tangles. I usually don’t buy hair offline for this reason. Never again.