They ignore all messages, emails and chat line is always busy. I believe they ignore requests for opening a dispute so that so they can say it is beyond the time to get a refund. The wig looks like a dead animal and not even closely resembles the photograph. It is devastating for a woman to loose her hair then have to go through the ordeal of getting a wig she can't wear. They have not contacted me period. The website implies 24-28 hours. Return policy is 7 days! A most expensive lesson. I should just put a frame around the wig to remind me to look before I leap.

Never Again! From reading previous reviews, I was afraid it was going to take forever to receive my wigs. I actually received them within two weeks. I was terribly disappointed. One was the wrong color and the other one didn't look like the picture. The wigs smell funny and they look cheap. Luckily I didn't buy expensive ones. I wanted to test their integrity first. They absolutely have no integrity. They are selling garbage to Americans. Please stop patronizing these people

Returned unused wig 11 16 Returned unused wig 11 16. It was delivered to them 12 5. USPS track shows. Wig was nothing like the picture. Cost me 78$ . Then 28$ to return to their china location. They’ve got wig back and they’re keeping my money. They are crooks. Do not be scammed by them

Thank you Trust Pilot for the good work… Thank you Trust Pilot for the good work you and your reviewers do. I found this company for my wife, who liked what she saw, and was getting ready to place an order today. Fortunately, our intuition told us to check out Trust Pilot and read all the horrible reviews. Needless to say, adios Wigsbuy. You are not going to scam us. I hope more wise up and check out Trust Pilot before making new purchases with an unknown company.

Pleasantly surprised! Very happy with this wig. I've received many compliments on my "hair". People had no idea it was a wig! Little to no shedding. Comb included with wig works perfectly. Wigsbuy website includes instructions to measure for proper size wig - follow the instructions. Average size is perfect for my head! Chose hair color #8 - ash brown. Matches my regular hair color to a tee! Will be ordering more wigs to make chemotherapy and the whole process as fun as possible!