Poor quality and horrible customer service This business has a clear order cancellation policy outlined on there site and the only way I could get them to go by THEIR policy was threatening to report them to the Better Business Bureau. Need to talk with a representative? Good luck! I emailed them twice with no response, called them numerous times to be told that nobody could answer my call, and finally got ahold of someone through their "live chat" link. What is worse than their customer service? Their products! After 4 days of no response, I got feed-up and just asked for the extensions I'd order. I've gotten a set from both Luxy and Dirty Looks, and realized they were without a doubt worth the extra $20-30 dollars. Receiving this business's poor quality extensions made my headache 10 times worse. At least 35% of the hair immediately came out when I first received and combed them. It was awful.

No information regarding the package. I haven't recieved a conformation email saying my order was placed.. I received an email saying that my payment wasn't successful after I paid for it and got an order number. The number they have on the website doesn't work, every time I call it doesn't even ring. I can't sign in to my account. They send you a password and when I put the password in they told me that it was wrong. I know money was taken out of my account and I want a full refund or the hair that I ordered. I ordered it Monday and asked for express shipping and still haven't heard anything about the package being shipped out or anything.

Scam I ordered from this company, they took my money and no product delivered,!!!! The page bounced from my details back to their home giving me no process/ tracking order as of the order didn't exist, but they took the money out of my account!!! Can't even prove I put the order in!!!

Terrible company I sent a photo of my hair colour so that they could match the hair extension they recommend a colour & I purchased that colour. When I received the hair extension the colour did not match. I returned the item & asked for an exchange as I didn't want to pathetic 30% restock fee. I posted the item & had a return to sender if undelivered. I have not received an exchange or a refund nor has my return been sent back to me. They now have my money & original hair extension that was never used & I have nothing. They refuse to send me an exchange. DO NOT BE SUCKED IN THIS WEB SITE IS A SCAM.

They are in China - do not be misled in case the poor grammar and spelling werent indication enough. I got duped thinking i was talking to a US company, as everything indicates Pacific time zone. whole experience was crap, start to finish. unable to find a trackable method to return the hair, and ya know they cant be trusted to receive it, so, eating $200.00 on the deal unless i manage to sell it locally.