Watch out Watch out, Scam Alert! Keranique is not ethical or honest. Keranique is burdened by a cumbersome web site and associates who have little or no training, with a serious lack of processing a simple telephone conversation. The product is great, but the billing system is designed to confuse and scam customers. It has taken me 4 months to unravel the mess created by one inept telephone operator at Keranique. It is still not resolved. Go to Target, CVS, or Amazon if you want ethical business practices. the billing system

If I could give zero stars I would If I could give zero stars I would. Terrible product. I tried using it and it made my hair so dry and frizzy that I called to stop product deliveries. I told them it wasn't working and they attempted to sell me more product. They continued to hold me with letters and bills. I called to rectify and pay balance. They kept adding more on. Then wouldn't allow me to return product. I didn't have patches, but hair just randomly falling out at roots. I was very angry with them when I called again and said do not send me more product in anyway, and again she tried to sell me more. What a scam company.

Not worth losing more hair... Using the full system for 3mths resulted in MORE hair loss and definitely no improvement in my hair. I ended up with about 20-25% less hair than when I started :( Pros: Tingly, cool feeling that's pleasant on the scalp. Fast shipping. OK customer service (once you get through...). Cons: Expensive, difficult to obtain in Australia (not available in stores here - online only), auto-subscription was in tiny print (so that was an unpleasant surprise).

Unbelievable scam!! Unbelievable scam!!! So mad!! I opted for the free 30 day supply for the shipping cost of $10.78. Don’t believe it when they say “free upgrade” to 90 day supply because they will be wanting another $107. I would have never upgraded if I knew and they don’t take returns so I’m counting on it to work or counting on the 120 day money back guarantee😞

Customer's don't matter The product is good, BUT I will NEVER order directly from the company again. I usually get it from a cosmetic store but they were out so I figured I would just order from the company - thinking the shipping times would be relatively the same. How wrong I was. The shipping took 10 days and when I did get it, the order had all kinds a stuff in the box except the regrowth spray. I called and they apologized and said they would send it out. I also went to the cosmetic stores website and it said shipping in 3 days. I have since received my product from the cosmetic store, and 20 days later, the shipment from keranique is supposed to arrive tomorrow. Bad business all the way around.