Horrible customer service This company enrolls you in auto ship without notice. I tried to contact them via email, online chat, phone call voice message with no response. They say you can return product if not satisfied but any refund is after shipping and processing).Terrible customer service. I think it is basically a scam

Rip off Artist! No product but paid multiple times! Horrible experience w the company not… Horrible experience w the company not delivering there product but taking money out of my account each month! Rip off Artist!! Hope I get my MONEY REFUNDED IN FULL!! Yeah! Here’s hoping after multiple phone calls asking for refunds!!

Customer's don't matter The product is good, BUT I will NEVER order directly from the company again. I usually get it from a cosmetic store but they were out so I figured I would just order from the company - thinking the shipping times would be relatively the same. How wrong I was. The shipping took 10 days and when I did get it, the order had all kinds a stuff in the box except the regrowth spray. I called and they apologized and said they would send it out. I also went to the cosmetic stores website and it said shipping in 3 days. I have since received my product from the cosmetic store, and 20 days later, the shipment from keranique is supposed to arrive tomorrow. Bad business all the way around.

Unless you want surprise charges to your card, DONT I contacted keranique because a month after i received my cancellation email confirmation, I was charged an additional fee of $60. First of all, the contact number provided is not a working number, second of all, the chat box on their home page's customer service representative informed me that I had a balance on a risk free trial that I had ordered. The offer said it was risk free, yet even after i cancelled I was charged!! SCAM if you ask me!!

Not worth losing more hair... Using the full system for 3mths resulted in MORE hair loss and definitely no improvement in my hair. I ended up with about 20-25% less hair than when I started :( Pros: Tingly, cool feeling that's pleasant on the scalp. Fast shipping. OK customer service (once you get through...). Cons: Expensive, difficult to obtain in Australia (not available in stores here - online only), auto-subscription was in tiny print (so that was an unpleasant surprise).