AMOOV GROUP

20 RUE DES JARDINS, 10002, LILLE, France
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4.30
Based on 20 Reviews

5

80.00%

4

0.00%

3

5.00%

2

0.00%

1

15.00%
About AMOOV GROUP

AMOOV GROUP was created in 2014 by a group of like-minded moving & shipping professionals, to tackle the mediocre quality experienced overall in the moving industry. With 1 goal in mind: aim to provide a great & seamless moving experience, with the same high-level consistency, worlwide. AMOOV continues to be built on this clear philosophy, based on two core principles : Quality and Customer happiness, at the base of every AMOOVers’ actions & decisions. These principles reflect in many aspect of the service we provide: - In the triple-layered carton boards or corrugated sheets our packing crews use. - The care in the packing of your belongings; no matter they are fragile or not, expensive or inexpensive. We love our moves with 0 broken items. - In our high-end & ISO 9001 approved international supply chain processes, door to door: keeping timeline we promise, despite & taking into account COVID-19, geopolitical issues, port congestions or other events. - Above all, they reflect in the crystal-clear communication and anticipation of our move managers to our customers, keeping you informed at all time. That reflect in our commanding “1 hour reactivity” rule to any of your questions. We don’t think of ourselves only as a customer-centric enterprise, but also and foremost, a people-focused enterprise. We understand that at the end, we move the whole life of individuals, families, & employees, and that every move is unique in circumstances. At the end, moving happiness is a mission that we take…Very seriously 😉.

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E Flierl
DE

This review doesn't even get 1 star. This review doesn't even get 1 star. My goods were packed on 25 October 2023. Its now 23 April ( 6 months) and my move is still in storage and after numerous emails there is still no shipping date. Communication has been bad and only initiated from my side. I have paid them in full. i am now out of pocket and had to buy clothes, household goods to live. If they couldn't deliver the service they shouldn't have taken my Business. I need my move! Shame on you Amoov !! I hope a senior manager sees this review and urgently contacts me to sort this out.

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roger scillieri
FR

Anguish and annoyance are the words… Anguish and annoyance are the words that best describe our recent experience with Amoov. The volume to be moved was estimated by video and underrated so the removalists had to get another truck to finish the job. The difference in volume nearly doubled the initial invoice. This difference was claimed once the shipment finally arrived and I had to pay to see our belongings delivered after16 weeks instead of 8 as written on the contract. We never had the boxes as included in this contract for pre-packing because no one knew who would do the moving until the last moment. It is next to impossible to talk to someone, no one answer the phone, the person in charge of the job constantly changes and have no direct phone number, just an email address. We lived during all these weeks with the feeling that we would be lucky if we get back our shipment. Fortunately, the sub-contractors were professionals.

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Charlotte
CN

Amazing move Amazing move. Things were really well protected, to the point that I have asked, under team leader advise, to remove the 800 euros of wooden crates originally planned for the move. Very friendly team overall both at packing and on the coordination. Highly recommend

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Joey K
AE

Quality service but I would have like a… Quality service but I would have like a tiny bit more sense of emergency on the packing. We validated our move only 10 days in advance, it was really stressful due to an urgent assignment from my husband. Afterwards the process was smooth until the end. I recommend.

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Samirkumar Sahu
NL

We used their services for the shipping… We used their services for the shipping of our furnitures from our secondary home to New Zealand. Really good packing I have to say, a bit too much at some point. Cargo arrived safe, and nothing was broken, we had a few designer furnitures that we were a bit stressed about and they didn't get a scratch. Communication was pleasant as well, we got a bit too many messages and updates, and some information were double and triple confirmed, but again, I guess better this way. This was our second international move and it was way better than the prior one with another company. Price is decent, not the cheapest. I recommend amoov

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