AMOOV GROUP

20 RUE DES JARDINS, 10002, LILLE, France
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4.30
Based on 20 Reviews

5

80.00%

4

0.00%

3

5.00%

2

0.00%

1

15.00%
About AMOOV GROUP

AMOOV GROUP was created in 2014 by a group of like-minded moving & shipping professionals, to tackle the mediocre quality experienced overall in the moving industry. With 1 goal in mind: aim to provide a great & seamless moving experience, with the same high-level consistency, worlwide. AMOOV continues to be built on this clear philosophy, based on two core principles : Quality and Customer happiness, at the base of every AMOOVers’ actions & decisions. These principles reflect in many aspect of the service we provide: - In the triple-layered carton boards or corrugated sheets our packing crews use. - The care in the packing of your belongings; no matter they are fragile or not, expensive or inexpensive. We love our moves with 0 broken items. - In our high-end & ISO 9001 approved international supply chain processes, door to door: keeping timeline we promise, despite & taking into account COVID-19, geopolitical issues, port congestions or other events. - Above all, they reflect in the crystal-clear communication and anticipation of our move managers to our customers, keeping you informed at all time. That reflect in our commanding “1 hour reactivity” rule to any of your questions. We don’t think of ourselves only as a customer-centric enterprise, but also and foremost, a people-focused enterprise. We understand that at the end, we move the whole life of individuals, families, & employees, and that every move is unique in circumstances. At the end, moving happiness is a mission that we take…Very seriously 😉.

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KG
AE

Move France to UAE A lot of hiccup and disorganization between different parties involved. Lot of subcontractors which led in missing information and communication. it was not smooth experience for sure despite a lot of effort from my end preparing the work for the movers.....

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E Flierl
DE

This review doesn't even get 1 star. This review doesn't even get 1 star. My goods were packed on 25 October 2023. Its now 23 April ( 6 months) and my move is still in storage and after numerous emails there is still no shipping date. Communication has been bad and only initiated from my side. I have paid them in full. i am now out of pocket and had to buy clothes, household goods to live. If they couldn't deliver the service they shouldn't have taken my Business. I need my move! Shame on you Amoov !! I hope a senior manager sees this review and urgently contacts me to sort this out.

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Bastien Bracq
KH

Amoovgroup made my move smooth Amoovgroup made my move to another country so easy! These are not just pros; they're the cool guys of relocation. Lightning-fast, totally got what I needed, and made the whole thing feel like a breeze. If you're moving, go with Amoovgroup – they're the friends you need for your belongings

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roger scillieri
FR

Anguish and annoyance are the words… Anguish and annoyance are the words that best describe our recent experience with Amoov. The volume to be moved was estimated by video and underrated so the removalists had to get another truck to finish the job. The difference in volume nearly doubled the initial invoice. This difference was claimed once the shipment finally arrived and I had to pay to see our belongings delivered after16 weeks instead of 8 as written on the contract. We never had the boxes as included in this contract for pre-packing because no one knew who would do the moving until the last moment. It is next to impossible to talk to someone, no one answer the phone, the person in charge of the job constantly changes and have no direct phone number, just an email address. We lived during all these weeks with the feeling that we would be lucky if we get back our shipment. Fortunately, the sub-contractors were professionals.

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Léa Martin
AE

Excellent job all the way Excellent job all the way. The packing was very very qualitative. We chose a shared container option and overall the timings have been respected, which was important for us. Price was decent. Only one mover was slightly cheaper but we felt more comfortable with amoov. Communication could have been better at times but overall all went well. 5 stars!

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