All went really well All went really well! Good team and excellent experience. It was our second move with AMOOV and all went fine overall. Even if a move is a budget (we had to pay from our own dime this time whereas 1st move was company sponsored), it’s a good value for what you get. Very timely responses. shipping arrived 1 week later than expected but we were warned. I recommend the company

Hard workers Hard workers, particularly appreciated that the team assembled a 4 doors tricky closet for 4 hours until 9pm :) Overall a pleasant experience door to door. Friendly team . Everything on time and no broken items so far, still unpacking a few last boxes. Thank you

Good communication During the whole move, everyone made sure that I was informed of all the careful steps that were being taken by Amoov Group.

Worst Moving company we have ever used! Refuses to answer about or honour our insurance claim. We previously wrote a review about AMOOV, but it has gotten much worse since then. Our goods left France at the end of 2022 en route to Canada. We asked for, were quoted for, and paid for our own 20' container from France to Canada through J at AMOOV. Instead, AMOOV decided to consolidate our goods with other people's goods into a 40' container. We were also told we would get tracking information for our goods, which we only received months after our goods had left our place in France, and that is how we found out they had been consolidated into a 40' container. We specifically did not want a consolidated container, as the risk of damage to our goods goes up as they are handled more. We paid for CBM basic insurance as well as extra insurance for all our expensive items. When we received our items, almost all of our furniture items were damaged, many to the point of being unrepairable or the repair cost being over what the purchase price would be. The local company that AMOOV used in Canada for delivery was shocked at how poorly packaged our items were and how much damage was caused to our belongings. The local Canadian company, one of the largest Canadian moving companies, has also said they will no longer work with AMOOV because of all the issues we had and the lack of any response from them, even their emails/calls etc were unanswered by AMOOV. Since then it has been a nightmare, over 1 year since our belongings were delivered, to get any of our insurance money or compensation from AMOOV for not giving us the service that we paid for. We have not been paid a single cent in insurance or compensation from AMOOV, it has been over 1 year since our belongings arrived in Canada and over 1-1/2 years since our belongings left France. Most emails to AMOOV do not get a single response from the appropriate departments, insurance for example. We have emailed managers who also do not respond to emails either. J, our sales person, only responds promising it will get resolved next week, which over 1 year later is clearly not the case. AMOOV stated in response to our previous review, dated August 2023, that they would have our insurance finalized by the next week. "As promised, your insurance claim will be finalized by end of the week." It is now April 2024, and since then AMOOV has mostly been quiet, and has not paid a single cent in insurance or compensation for the damages and the fact we didn't get the service we paid for. It sounds like AMOOV is a company where if everything goes as planned then its OK, but if anything goes wrong, they refuse to take any responsibility. Personally, we could not give a more negative review for a company than what we would give AMOOV. If you could give negative scores it would be the max possible.

The movers were efficient and careful The movers were efficient and careful. Sam deserves special praise.