Call people back when asked Call people back when asked. Called about reduction in price because there was less to dispose of and no one has called or texted me back. Very bad communication.

Good Experience Person showed up on time and was thorough with the removal. Would definitely use again!

Difficult pick up made easy Difficult pick up made easy. On time. Friendly.

Damage to the house Damage to the house. No effort to help reconcile with the contractor they selected. Updated with details you requested. The contractor you sent to my house to move an upright piano was one man with an unmarked truck who brought his friend into my home. I believe he was listed as Lixor in your system. They struggled to lift the piano and ended up scuffing our whole atrium floor including a significant tear in the vinyl. Mind you, I had just sold my home so this is a repair that I have to make at this point. When I contacted your company, I had to go back and forth with your customer service representative who said it was not their responsibility to address the issue. I understand not being liable, but to not assist in addressing the situation speaks negatively to your company. I finally persuaded her into a refund in which I was given $30 of the $270 back. Not exactly going to cover much of any of the cost of that repair. So the reconciliation was weak and to be the one who had to pry it out of your company was beyond disappointing. I will gladly send a photo if you provide me an email to do so.

Request team communicated well. Quick response from start request team. I would look into the response after that as you need communication from service date if there is a date / time change as we have a schedule too.