Great Service for the Second Time This is the second time I have used Mercury Auto Transport and Jake Horner. Jake is great at being trusted, attentive, and giving great tips. He keeps in touch both by email and text, and always lets you know what's going on. I have also liked BOTH of the transport companies he has sent to me to travel with my car.

* Mercury Auto Transport is on my Speed dial, they go above & beyond. * This wasn't my 1st rodeo and thought others were as good as it gets until...Mercury Auto Transport. Trevor Thomas, Senior Logistics Agent at Mercury Auto Transport, exceeded my expectations and provided me the most outstanding experience with the transporting of my beloved Z4 BMW, I never anticipated. * After submitting direct quote requests and landing on a brokers listing board, which I'd tried to avoid, at all costs but got my info sold anyway. (very irritating). * Mercury (Trevor) is the only one that didn't inundate me with pesky phone calls, nor followup emails, quote revisions or text messages. In fact, the only follow up email was a very detailed list of safety issues of what to be aware of with brokers and direct to consumer carriers. * After my nearly 2-week long thorough review research on every submission and un-invited company, I decided to come back to Mercury's quote (which was also within my intended budget), not highest nor lowest. * Trevor had the wherewithal not to add to the litany of calls & emails I was receiving. He left me to do my due diligence. His professional demeanor and genuine nature, impeccable service, and timeliness, gave me the confidence and trustworthiness I needed the most and ability to meet my work schedule without additional up-charges. All a key factor in my decision-making. * Regarding price, it was held at the price quoted, even after informing me the price may change as the online quote is a bot, standard practice in the industry, hence typical price increases if booked online which also doesn't include his broker fee. I was very concerned about the driver asking for more monies upon delivery, he assured me that was not their policy and would never be acceptable. Trevor was easy to communicate with, forthright and patient. He assured me once the contract was agreed upon the rate wouldn't change. Trevor even had an out-of-the-box know-how skillset for getting around another broker's refusal to remove my car from the listing board whom I'd Never booked. Genius Trevor and Thank you! * The 1st 2 carriers cancelled for different understandable reasons. Trevor kept me informed and wouldn't settle for anything less than top carriers that he trusted. The 3rd and final carrier that accepted the price quoted was Prestige. At pickup, I spoke with Victor and immediately was greeted with a super friendly, outgoing and engaging driver, whom was met by my brother in the Mid-West, who was immediately comfortable with his professional demeanor and ego-free personality. * Prestige held my car in their lot in Florida over the weekend to accommodate my work schedule without additional charges (which Trevor had informed me of was an option). Whew! Their flexibility and understanding was a major bonus. At drop-off to a mechanics shop for a check-up having been stored over the winter, the location didn't allow for a turn-around of a 9-car hauler but Prestige's driver, Christian, was confident he could make it happen and not to worry. Low and behold, he did just that! He too, was extremely good natured and outgoing personality. This all made for a very stress-free process thanks to Trevor not settling for mediocrity and constantly put me at ease during the entire process. *Milleoni at Prestige was pleasant and easy going and patient as well with my many phone calls. Then there was June, in Mercury's Fulfillment Dept., who like Trevor went above & beyond. Not only did she follow up and follow thru, she sent me emails on her weekend days off, making sure everything was going according to plan and Prestige had been in touch, and offered support if needed. * Mercury (Trevor) was the most professional and honest transportation broker I've had the pleasure of working with. It was the wisest choice I made. Others should take notes. Should I ever transport a car again, they'll be on speed-dial.

Great experience Great experience. Melissa Dossett was my agent and she was with me every step of the way. She stayed in constant contact and provided me with information spelling out the whole process. When the assigned driver had to cancel, Melissa was able to get me a replacement so quickly I didn't even have time to let the seller know there maybe a delay. Overall great experience and very appreciative of Melissa's hard work and effort!

Excellent Excellent! I had been previously jerked around for 2 weeks by another transport company. I finally had enough and after talking to David H with Mercury I decide to go with them. The communication with my agent David H was great. He took the time to explain every detail of the bid-ask auto transport business and once I placed the order he went straight to work. He kept me posted daily with emails and text messages. My car was dispatched in 3 days. Everything happened just as he described. I highly recommend going with Mercury Auto Transport!

A last minute change.… On the day before our scheduled pick up, we learned that the truck was in the shop for a repair. That evening I notified Melissa. Not knowing how this would turn out Melissa within hours, arranged for another truck to pick up our car the following morning. Everything went smoothly. As it turns out, the original truck would’ve been unable to take our car for several more days. We can’t thank Melissa enough. She did a great job.