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GBThe industry is odd The industry is odd - best to read up on how it works to set expectations on how much it costs and where the money goes. I was very happy with Spencer Thomas and how he handled getting my car shipped. He was prompt, communicative, and he found a suitable transporter for the next day, and all seemed to go relatively smooth. Only negative has to do with how they jog for business, and this is not just them, it's an industry thing - which is spam out emails with lower rates than you should expect to pay, then it's a bait and switch with what the price actually is. My eventual price was slightly higher than the initial bid - which i was told was a price they never could have achieved. But the end price was still better than many of the quotes i was getting elsewhere. Suggestion to all - look up businesses that have positive reviews on BBB or yelp or whatever your favorite review platform is. Make sure you feel comfortable and trust them (to some extent). I'm still giving Mercury a positive review, and would likely inquire with them again if i had to ship another car.
David Koval
GBMercury found a carrier instantly despite the short notice After I confirmed my order to have my car delivered from Texas to Florida, Mercury Auto Transport instantly called me back saying they had already found a carrier to transport my vehicle. Keep in mind that this was done during the weekend, where business was sure to be slow due to the schedules of the truck carriers. However I did not expect my agent (David Hilty) to instantly find a carrier in such short notice, which was perfect knowing I could get my vehicle a lot sooner then expected. As a first time customer to this kind of service, David explained everything in a simple manner and gave clear instructions on what I should to prepare for the carrier. The price remained in the expected range, I had no issues doing understanding the process, and I got my vehicle home with no problems! Thank you David Hilty for a quick and simple service!
Juan Stelljes
GBAwesome Transport Broker Broker provided good, bad and ugly of vehicle transport industry. Walked me thru every step of the way. Got competitive offer to ship my Durango in 5 business days. Had 200lbs of household good to ship with car and no extra charge. WA to IL in 3 days delivered.
Olivia V
GBRepeat customer! I've had the pleasure of working with Spencer Thomas and Mercury Auto Transport two separate times when shipping my vehicles across multiple states -- once in 2021 and again in 2023. Both experiences were great. The first time around, a driver as located a few days in advance. The second time, a driver was not found until the day before. I was getting nervous, but Spencer reassured me. Great pricing, great communication, and of course, my car arrived in mint condition. I would recommend Mercury Auto Transport in a heartbeat to friends or family.
Emily Dreher
GBGreat expirence with Mercury Mercury made it easy to ship a van from FL to NY. I just gave my information and they scouted the best option with a reputable company. The pickup and delivery went smoothly and I felt like I always had support from Luis with any questions.