Awesome platform and customer service experience with Aaliyah Awesome platform, app and customer support experience with Aaliyah! I’ve been using DAT for the past few years. After recently trying 123 Load board, I can say that there is much more detailed information on the loads, less canceled loads, and it is more organized, and can notify you based on load preferences. This all helps you to be more proficient in your business. Also, I thought having DAT and this load board might be redundant with the same loads. But I found loads on here that wasn’t on DAT. Aaliyah was down to earth, very helpful, a pleasure to talk to. She helped me to make the decisions to subscribe.

Phenomenal Support staff at 123 Loadboard The Support staff at 123 Loadboard are phenomenal. I had the opportunity to speak with Ms. Nika Solovjova today. She was customer focused, knowledgeable, patient, empathetic, etc. She answered all of my questions, offered to demonstrate, and went "above and beyond" to ensure I understood the process.

Frontline employees Frontline employees, [emphasis on customer service & account reps] are leaps and bounds the most important people in the company. The customer doesn't talk nor is he or she concerned with who the owner or CEO may be. Adelina, is the epitome of the best frontline employee a company could ever hope for. Patient, professional, knowledgable, with personality and humor. What more could a customer hope for.

Customer Service Will Always Retain Me I personally haven’t had a great deal of experience with using the app but can def attest to the customer service, which is excellent. I have dibbled with the directory where I (dispatcher) can view a list of carriers per state that Al have registered with 123Loadboard. That is a great feature when trying to grow your business. Thanks Chantel, who has ALWAYS provided me with exceptional customer care.

The sales agent that helped me Adelina Proveja The sales agent that helped me, Adelina Proveja, was super helpful and extremely thorough. Not to mention, super patient while walking me through the load process. I am looking forward to making the most use of this new and what seems easy to use tool.