excellent customer service My experience with package penguin had some difficulties but because of the way the handled themselves I still am giving them 5 stars. I ordered a package for a friend and paid for the shipping to get it there at a certain date. However, after 7 days passed that date it still had not arrived. I called customer service and they immediately looked into it and helped me. Even though it seemed like a problem with the postal service and not them they took full responsibility and gave me a complete refund. They were so helpful and even though my experience wasn’t what I had wanted, I will definitely be using them again.

I’m very impressed with my care package… I’m very impressed with my care package that was made up for my girlfriend that was in quarantine. I browsed several websites and this one was the only one with good prices and great shipping! The shipping was very quick and the package was perfect, exactly how I ordered it. I highly recommend it if you’re looking for customizing your own package.

Will Use Again! Will Use Again! My sister wanted a care package while away at school. I found most of her favorite products online but please restock the sold out items quickly! I love how easy it was to customize my care package and the tracking number helped as well to ensure she received her package! She loved her customized note that I have written (typed) for her as well. Thank You Package Penguin! I will re-order again!

Great service! I made an error in my delivery address, and was very worried that I would not fix the mistake in time because their emergency phone hours were over for the day. I emailed them instead as a last resort, and a wonderful customer service agent, Paul, fixed it within the hour! It helped a lot!

My son loves to get his packages from… My son loves to get his packages from Package Penguin because he knows they will have everything he loves in them! I really never bought him packages before because I knew a lot of it would go unused, but not now. Plus, they have always arrived exactly when I scheduled them, with no hassle! Great company!