Good, not great. (though the HEs are very good) Our experience with Shipmonk has been rocky. We've been through several account managers since the beginning of our account. The HE's are always very helpful and communicative but if they ever need to bring in a seperate team for help - ops, engineering, etc....communication breaks down pretty quickly. We've had inventory issues in the past. HOWEVER - They get orders out in a timely manner and are willing to help when asked. They try their hardest and again, the HE's have good communication. Through no fault of their own, they don't have a lot of control over other departments communication.

Tania was ever so helpful and patient… Tania was ever so helpful and patient as we worked through a recent issue. Great all round and friendly!

A True Partnership As a large CPG that has been through several Fulfillment partners in the last few years, we can finally say that we found a home. What sets ShipMonk apart from our previous providers is their approach to our relationship as a true partnership and their desire to grow and improve with us. They worked hard to assign the right people to our account, which has made all the difference. From our Strategic Account Manager, Matt, to our day-to-day support in Anne, Shavon, and Skailyn, we know that our brand is in good hands.

My company had a huge sale this week.. My company had a huge sale this week and needed some extra help and two happiness engineers really went above and beyond in every way to help us through this incredibly busy & stressful week! AMANDA MARIE JONES KIMBERLY MEDINA These ladies are truly an asset!

Worth the Change We switched to ShipMonk after a disasterous year with another fulfillment center. ShipMonk is accurate and speedy, and incredibly responsive to all my requests and needs. They cost more for sure, but it's totally worth it to have our orders processed correctly. We are looking forward to growing our business further now that order fulfillment is going so smoothly.