Insurance is a racket I am now a 2x customer of Keeper's Storage. The second time I rented a unit, I was told (after checking in, then bringing stuff back to store) that insurance was mandatory, an additional $9/month . The person opening my account claimed it was because of Hurricane Sandy, but that was clearly a lie, as I rented storage in the spring of 2013. You have one task, Keeper's Storage: store my stuff and keep it secure. Why should I buy insurance on top of paying for that service? This is a charge for something I don't want or need, and if I had another choice, I would take it.

Lynda made one of the worst days of my life so much better, and so easy! I was in a panic to move suddenly and Keepers was an absolutely ideal turnout in a pinch! Lynda was one of the nicest people I have ever met. I was able to get set up very quickly and painlessly, and when I had to move my reservation the next day to a larger space, it happened just as easily! I will forever recommend Keepers to friends.

Good, but caveat for online payment users I chose KSS in Manhattan because they are close to where I live, which is convenient and worth the extra cost of a Manhattan storage facility. The staff is usually very helpful and nice. I have used them for a few years. The main issue I've had is with the two occasions I've rented temporary second units for handling estate items I need to store before shipping them out. The system KSS uses for online payments does not automatically link multiple or additional units to existing accounts. This has meant phone calls/visits and resulted in one late fee since I was traveling and could not resolve the issue before a payment deadline. I don't think this is a common issue, but if you are purchasing a second unit make sure the new one is linked or you will have to call or come in. The facility also gets very hot during the summers, so avoid storing items that are susceptible to heat. Security is no more or less than most other places.

Went in and it was quick and painless Went in and it was quick and painless. My storage unit was just the size I needed and everything fit perfectly with room left over.

Fantastic Customer Sevice The front desk representative and storage maintenance staff are the best. Front desk was always courtesy and helpful. The staff was respectful and always available to assist. Just a fantastic staff and very well kept storage.