Insurance is a racket I am now a 2x customer of Keeper's Storage. The second time I rented a unit, I was told (after checking in, then bringing stuff back to store) that insurance was mandatory, an additional $9/month . The person opening my account claimed it was because of Hurricane Sandy, but that was clearly a lie, as I rented storage in the spring of 2013. You have one task, Keeper's Storage: store my stuff and keep it secure. Why should I buy insurance on top of paying for that service? This is a charge for something I don't want or need, and if I had another choice, I would take it.

Great storage facility Great spaces for good prices. Easily accessible and helpful staff. Highly recommend for additional storage in NYC!

Fantastic Customer Sevice The front desk representative and storage maintenance staff are the best. Front desk was always courtesy and helpful. The staff was respectful and always available to assist. Just a fantastic staff and very well kept storage.

I'm very satisfied with Keepers Self Storage I've been a customer for 2 years now and when I recently discovered "moisture" in my unit, I was moved immediately to a fresh new space. Everyone was extremely helpful with the paperwork process and with moving to the new unit. It was very appreciated!

Good, but caveat for online payment users I chose KSS in Manhattan because they are close to where I live, which is convenient and worth the extra cost of a Manhattan storage facility. The staff is usually very helpful and nice. I have used them for a few years. The main issue I've had is with the two occasions I've rented temporary second units for handling estate items I need to store before shipping them out. The system KSS uses for online payments does not automatically link multiple or additional units to existing accounts. This has meant phone calls/visits and resulted in one late fee since I was traveling and could not resolve the issue before a payment deadline. I don't think this is a common issue, but if you are purchasing a second unit make sure the new one is linked or you will have to call or come in. The facility also gets very hot during the summers, so avoid storing items that are susceptible to heat. Security is no more or less than most other places.