Great storage facility Great spaces for good prices. Easily accessible and helpful staff. Highly recommend for additional storage in NYC!

Mild incompetence. It often seems like there is no real system in place for dealing with anything but the most typical scenarios. Any time anyone has to change a unit size, get second unit, alter a billing method, the first point of contact never completely understands what needs to be done and or how to do it. and always acts like it is the customers fault and/or managements.

Only 3 stars Only 3 stars. Not climate controlled so storage items are limited.

Insurance is a racket I am now a 2x customer of Keeper's Storage. The second time I rented a unit, I was told (after checking in, then bringing stuff back to store) that insurance was mandatory, an additional $9/month . The person opening my account claimed it was because of Hurricane Sandy, but that was clearly a lie, as I rented storage in the spring of 2013. You have one task, Keeper's Storage: store my stuff and keep it secure. Why should I buy insurance on top of paying for that service? This is a charge for something I don't want or need, and if I had another choice, I would take it.

The storage facilities are clean The storage facilities are clean, well lit and dry. The elevator is always working and the staff is very helpful!