I was looking for a 3PL for a specific… I was looking for a 3PL for a specific need, and as a growing business was having difficulty with a few other 3PLs. I found this company and they have helped meet my needs, and great communication.

Great communication As a small business, agility and flexibility are crucial for my success. I love that I have access to my Atomix shipping manager via Slack so I can react to issues quickly and efficiently.

Not a 5 star service I really wanted to love them and leave them a 5 star review as they have asked. Just never got to doing that at the start of working with them, and then things started piling up. I had a very low volume store, so they were probably not making much money with me and not super motivated, but still I don't think these things are acceptable in any business. They have a portal and a dedicated slack chanel. What happened initially no one set me up with a portal and slack chanel took days to get someone to reply to messages. They have a Shopify integration and are supposed to pick up orders automatically. In reality I had to ping them for unfulfilled orders in slack (days to get reply=shipping delays). I could never figure out the billing, sometimes I was billed for shipping more than I had orders (like I said very low volume). There was another instance when my account got locked for no payment, but there wasn't any invoice or any way to pay sent to me and it took days to get them to look into the matter. When we finally parted ways, it took them about a month to get my inventory sent out. And they only sent half of it, didn't include my branded packaging materials either. So, that's the story. Sorry I can't make this 5-star, Atomix.

Atomix is incredible to work with Atomix has been an instrumental part of making my growing business succeed. I never have worked with a fulfillment company before and Atomix walked me through the entire process with transparency. They are truly dedicated to making my business succeed and I couldn’t imagine doing business without them

Outstanding Service Once I learned about the type of service, communication, and flexibility I would receive, we were hooked. It's been several months and I'm glad I made the switch from another "traditional" 3PL.