Patricia is the BEST I was a little frustrated at first with some missing packages and not getting an email back from the company. However! I called in and was put in contact with an AMAZING customer service representative. Patricia was kind, knowledgeable and patient. She helped find all of my packages after the system reset and I didn’t get my codes. So thankful!!!

When a company uses Parcel Pending When a company uses Parcel Pending, you are forced to use it because half your packages start going in the lockers and you must pay the $20 registration fee to get to your packages without mgmt opening the lockers. No one wants an extra step in getting packages. Fetch and Parcel Pending are a waste of time.

Great Customer Service Representatives Good Evening Parcel Pending by Quadient, I would like to leave a stellar review for Ms. Jessie Romo in the customer department. My package went to an incorrect locker and I immediately called the customer service and had the pleasure to interact with Ms. Jessie Romo. She was efficient, courteous and able to assist me with my problem. I really appreciate the time she took to call me back after my phone call was dropped. In my experience, Parcel Pending has gone above and beyond to provide a stellar level of service and it is greatly appreciated. I wish I could give more stars. A satisfied customer :)

Susan Miller: super helpful! Contacted parcel pending for a lost parcel and got a chance to speak to Susan Miller. Susan was super patient while listening to the details I was providing and super helpful For checking with her systems if at all any delivery was do done. I'm glad Susan was my service provider.

Cheri is the best! Outstanding service! I didnt know what to expect when I reached out late at night about a locker code mixup from the Amazon delivery driver's but Cheri Miller, a Customer Relations Rep, called me bright and early around 9am the next day already clear on my issue and ready to help. Super friendly and definitely knows her stuff! She took her time researching the locker map and timestamps to pinpoint what went wrong, reached out to the other tenant, spoke with my Complex and followed up with me twice as well. I couldnt have asked for better help. Thanks Cheri!!!