If I could give no stars If I could give no stars, I would! My fiance received a package in a room not lockers and when I went to get it, the fkn package was gone. There are cameras in this room but are they even on?? I bet not. I called Parcel Pending and they said that the complex owns the cameras. Someone is lying!!!

Trash resident portal experience I have no issue with the actual functionality of the lockers, but once you need to log in and change anything, their resident portal is a complete MESS. You can change your password, and that same password is invalid in the next second.

Great, kind service! Sherry was so patient and kind in helping me find my misdelivered package!! Some of the best customer service I have ever received

Thank you Cheri! Not receiving the parcel notifications and the app not working, it was a bit frustrating not being able to retrieve my package… I’m glad the item wasn’t urgent. However, next morning I called to get assistance and Cheri was extremely helpful. Cheri was able to locate my package within minutes. Thank you Cheri for your help and time!

Ive had (2) occurrences where the… Ive had (2) occurrences where the Amazon driver doesn't complete my delivery allowing me to get a code to retrieve my packages. The first time unfortunately someone had already stolen my 300+ gift but the rep I spoke to did EVERYTHING in his power to help me. Yesterday I had the same thing happen to me but the first rep we spoke to did not help AT ALL! his only response was I can't help because we can't verify if someone else's package was there and didn't want to be held liable, to a certain extent I understand but customer service should be a TOP priority. I called again and THANK GOD FOR Jessie Romo - Bilingual Customer Relations. When I tell you she saved the day yesterday she provided top-tier customer service and I am very grateful to her. The other agent is why I won't give 5 stars, I recommend maybe allowing workers like Jessie to provide training to the individuals who do not have the required level of customer service like I said she is TOP TIER. Again Jessie if you read this, I hope you do, THANK YOU SO MUCH, YOU HAVE NO IDEA HOW MUCH I APPRECIATED YOU!