Great Customer Service Representatives Good Evening Parcel Pending by Quadient, I would like to leave a stellar review for Ms. Jessie Romo in the customer department. My package went to an incorrect locker and I immediately called the customer service and had the pleasure to interact with Ms. Jessie Romo. She was efficient, courteous and able to assist me with my problem. I really appreciate the time she took to call me back after my phone call was dropped. In my experience, Parcel Pending has gone above and beyond to provide a stellar level of service and it is greatly appreciated. I wish I could give more stars. A satisfied customer :)

If I could give no stars If I could give no stars, I would! My fiance received a package in a room not lockers and when I went to get it, the fkn package was gone. There are cameras in this room but are they even on?? I bet not. I called Parcel Pending and they said that the complex owns the cameras. Someone is lying!!!

I just wanted to say that Kendal I just wanted to say that Kendal, with customer success, was magnificent in assisting me with my property parcel lockers. Definitely patient and gave direct, fast and efficient support which solved my issue. Very pleased to have someone like him on the support team and wish that other companies had someone like him to help! Thank you! Riviera Apartments Juliet and Syreeta

Disgusting This company is a joke. There customer service is non-existent, and they closed the accounts of over 20+ people and still counting in my building without warning or consent. Then we get billed another $75 when they reactivated!! Hours on the phone, thousands of dollars in misdelivered and returned packages! I will be bringing this up on the next board call for the condo association, it's disgusting to pay for a service and be abused like this. They really don't give a rats a$$ and it's impossible to get anyone on the phone.

AI (Artificial would not call it… AI (Artificial would not call it Intelligence) deleted my account when I updated my apartment move. On phone forever, no living persons at this company for contact. Terrible experience at a bad time. Anyone could do better, anyone! Would give them a 0.1 rating for having a website, not a 1.0. They don't deserve a one (1.0 Star) rating.