Great Customer Service Representatives Good Evening Parcel Pending by Quadient, I would like to leave a stellar review for Ms. Jessie Romo in the customer department. My package went to an incorrect locker and I immediately called the customer service and had the pleasure to interact with Ms. Jessie Romo. She was efficient, courteous and able to assist me with my problem. I really appreciate the time she took to call me back after my phone call was dropped. In my experience, Parcel Pending has gone above and beyond to provide a stellar level of service and it is greatly appreciated. I wish I could give more stars. A satisfied customer :)

General ongoing trouble I almost always have trouble with the Parcel Pending box. Either it's not working and we can't get our package out, the carriers don't use them and bring the package to the door or as in one case, the package was folded and jammed into the locker and it was a painting. Right now, I am curious about a package that they said wouldn't fit and was delivered to the office, but the office didn't have it. In any case, it is a service that I am forced to pay for that has really been a waste of money. Peace of mind??? Non here involving my mail.

Thank you Cheri! Not receiving the parcel notifications and the app not working, it was a bit frustrating not being able to retrieve my package… I’m glad the item wasn’t urgent. However, next morning I called to get assistance and Cheri was extremely helpful. Cheri was able to locate my package within minutes. Thank you Cheri for your help and time!

I just wanted to say that Kendal I just wanted to say that Kendal, with customer success, was magnificent in assisting me with my property parcel lockers. Definitely patient and gave direct, fast and efficient support which solved my issue. Very pleased to have someone like him on the support team and wish that other companies had someone like him to help! Thank you! Riviera Apartments Juliet and Syreeta

Best customer help I've ever received I tracked an overnight UPS delivery of my wifes medicine (refrigerated) as delivered at 9:45 AM. At 4:00 with still no code in my inbox I contacted Cheri Miller. She got me all settled down and when she was finished I had my package in hand.