Excellent Customer Service ⭐️⭐️⭐️⭐️⭐️ I had a package delivered by Amazon 2 days ago and sent me a notification that my package was delivered to the property managers office. When I went to the office to claim my package my property manager said that I had to call the parcel pending customer service for them to open the locker because the employee from Amazon failed to take a picture that it was delivered and could not send me a code to open the locker. So I called parcel pending and Mr. Aaron Long answered right away and was able to help with retrieving my package. He was courteous, his customer service was definitely amazing. He did not waste anytime. He asked all the right questions to make sure I was the customer and and also stood on the line to make sure everything went smoothly. If I could give him stars ⭐️ my honest review would be a 10/10

Ive had (2) occurrences where the… Ive had (2) occurrences where the Amazon driver doesn't complete my delivery allowing me to get a code to retrieve my packages. The first time unfortunately someone had already stolen my 300+ gift but the rep I spoke to did EVERYTHING in his power to help me. Yesterday I had the same thing happen to me but the first rep we spoke to did not help AT ALL! his only response was I can't help because we can't verify if someone else's package was there and didn't want to be held liable, to a certain extent I understand but customer service should be a TOP priority. I called again and THANK GOD FOR Jessie Romo - Bilingual Customer Relations. When I tell you she saved the day yesterday she provided top-tier customer service and I am very grateful to her. The other agent is why I won't give 5 stars, I recommend maybe allowing workers like Jessie to provide training to the individuals who do not have the required level of customer service like I said she is TOP TIER. Again Jessie if you read this, I hope you do, THANK YOU SO MUCH, YOU HAVE NO IDEA HOW MUCH I APPRECIATED YOU!

Best customer help I've ever received I tracked an overnight UPS delivery of my wifes medicine (refrigerated) as delivered at 9:45 AM. At 4:00 with still no code in my inbox I contacted Cheri Miller. She got me all settled down and when she was finished I had my package in hand.

General ongoing trouble I almost always have trouble with the Parcel Pending box. Either it's not working and we can't get our package out, the carriers don't use them and bring the package to the door or as in one case, the package was folded and jammed into the locker and it was a painting. Right now, I am curious about a package that they said wouldn't fit and was delivered to the office, but the office didn't have it. In any case, it is a service that I am forced to pay for that has really been a waste of money. Peace of mind??? Non here involving my mail.

I'm continually baffled at the amount… I'm continually baffled at the amount of time it takes to get a hold of the Customer Success Team. If I opt in for a call back, nothing comes. I have called seven different times and sat on hold for at least over a half hour, currently chilling at twenty-six minutes right now. After a Lord of the Rings amount of time, someone answers and just hangs up. I'm trying to re-sync my property with Parcel Pending so my new move-ins (11 of them) can access the package lockers. I'd love to understand how I can get some response. Emails unresponded to, calls unresponded to, hold music is dance worthy.