If I could give no stars If I could give no stars, I would! My fiance received a package in a room not lockers and when I went to get it, the fkn package was gone. There are cameras in this room but are they even on?? I bet not. I called Parcel Pending and they said that the complex owns the cameras. Someone is lying!!!

Excellent Customer Service ⭐️⭐️⭐️⭐️⭐️ I had a package delivered by Amazon 2 days ago and sent me a notification that my package was delivered to the property managers office. When I went to the office to claim my package my property manager said that I had to call the parcel pending customer service for them to open the locker because the employee from Amazon failed to take a picture that it was delivered and could not send me a code to open the locker. So I called parcel pending and Mr. Aaron Long answered right away and was able to help with retrieving my package. He was courteous, his customer service was definitely amazing. He did not waste anytime. He asked all the right questions to make sure I was the customer and and also stood on the line to make sure everything went smoothly. If I could give him stars ⭐️ my honest review would be a 10/10

Trash resident portal experience I have no issue with the actual functionality of the lockers, but once you need to log in and change anything, their resident portal is a complete MESS. You can change your password, and that same password is invalid in the next second.

Great, kind service! Sherry was so patient and kind in helping me find my misdelivered package!! Some of the best customer service I have ever received

Cheri is the best! Outstanding service! I didnt know what to expect when I reached out late at night about a locker code mixup from the Amazon delivery driver's but Cheri Miller, a Customer Relations Rep, called me bright and early around 9am the next day already clear on my issue and ready to help. Super friendly and definitely knows her stuff! She took her time researching the locker map and timestamps to pinpoint what went wrong, reached out to the other tenant, spoke with my Complex and followed up with me twice as well. I couldnt have asked for better help. Thanks Cheri!!!