I have used Parcel Pending in my… I have used Parcel Pending in my apartment complex for over 4 years. I have had very few issues and when I do, customer service has responded quickly. Thank you Erika Ramirez-Flores for your recent help and thank you Kayla Wise for your help in the past!

Susan Miller: super helpful! Contacted parcel pending for a lost parcel and got a chance to speak to Susan Miller. Susan was super patient while listening to the details I was providing and super helpful For checking with her systems if at all any delivery was do done. I'm glad Susan was my service provider.

Ive had (2) occurrences where the… Ive had (2) occurrences where the Amazon driver doesn't complete my delivery allowing me to get a code to retrieve my packages. The first time unfortunately someone had already stolen my 300+ gift but the rep I spoke to did EVERYTHING in his power to help me. Yesterday I had the same thing happen to me but the first rep we spoke to did not help AT ALL! his only response was I can't help because we can't verify if someone else's package was there and didn't want to be held liable, to a certain extent I understand but customer service should be a TOP priority. I called again and THANK GOD FOR Jessie Romo - Bilingual Customer Relations. When I tell you she saved the day yesterday she provided top-tier customer service and I am very grateful to her. The other agent is why I won't give 5 stars, I recommend maybe allowing workers like Jessie to provide training to the individuals who do not have the required level of customer service like I said she is TOP TIER. Again Jessie if you read this, I hope you do, THANK YOU SO MUCH, YOU HAVE NO IDEA HOW MUCH I APPRECIATED YOU!

I'm continually baffled at the amount… I'm continually baffled at the amount of time it takes to get a hold of the Customer Success Team. If I opt in for a call back, nothing comes. I have called seven different times and sat on hold for at least over a half hour, currently chilling at twenty-six minutes right now. After a Lord of the Rings amount of time, someone answers and just hangs up. I'm trying to re-sync my property with Parcel Pending so my new move-ins (11 of them) can access the package lockers. I'd love to understand how I can get some response. Emails unresponded to, calls unresponded to, hold music is dance worthy.

Excellent customer service Excellent customer service. I had to call to locate a package that was left in a locker without any notification code assigned. Tina was absolutely amazing. Very patient and extremely supportive, she managed to solve the issue by walking me through the steps to locate the locker and, she remotely opened it. 🙏 To Tina.