AI (Artificial would not call it… AI (Artificial would not call it Intelligence) deleted my account when I updated my apartment move. On phone forever, no living persons at this company for contact. Terrible experience at a bad time. Anyone could do better, anyone! Would give them a 0.1 rating for having a website, not a 1.0. They don't deserve a one (1.0 Star) rating.

I just wanted to say that Kendal I just wanted to say that Kendal, with customer success, was magnificent in assisting me with my property parcel lockers. Definitely patient and gave direct, fast and efficient support which solved my issue. Very pleased to have someone like him on the support team and wish that other companies had someone like him to help! Thank you! Riviera Apartments Juliet and Syreeta

Great Customer Service Representatives Good Evening Parcel Pending by Quadient, I would like to leave a stellar review for Ms. Jessie Romo in the customer department. My package went to an incorrect locker and I immediately called the customer service and had the pleasure to interact with Ms. Jessie Romo. She was efficient, courteous and able to assist me with my problem. I really appreciate the time she took to call me back after my phone call was dropped. In my experience, Parcel Pending has gone above and beyond to provide a stellar level of service and it is greatly appreciated. I wish I could give more stars. A satisfied customer :)

Best customer help I've ever received I tracked an overnight UPS delivery of my wifes medicine (refrigerated) as delivered at 9:45 AM. At 4:00 with still no code in my inbox I contacted Cheri Miller. She got me all settled down and when she was finished I had my package in hand.

Good Customer Service..Great concept Initially I wrote a bad review for this company but their CS representative Patricia went above and beyond to rectify my issue. Thank you. The company is good but the couriers that are suppose to deliver the packages to a locker..do not for the most part take the time to do so...so you end up paying for a service that is rarely used. When the courier takes the time to deliver to the locker..the service work's great and is very convenient. Otherwise you are left searching for packages that a courier just dropped off to an apt's lobby or package room.