Extremely disappointing. I ordered a wine rack back in November of 2021. I was told it wouldn't ship until January 20th, which I understand because of COVID and supply chain issues. A few days after I placed my order I received another email saying they only had 7 of the 10 units I had ordered. So I decided to just get the 7 they had. after hearing nothing, I reached out to them on January 21 to see where my order was. They said it had shipped and been delivered. I never received an email confirming a shipping date or time. I also never received the order ( I have video camera's on my house). They had no idea what happened to my shipment, said they'd send out another shipment and then a few days after that said they didn't have that item. So after waiting for 2 and a half months I got nothing. I was also never approached with options or alternatives. I simply got a refund so I can spend my money elsewhere. Such a disappointment!!

Poor detail and customer service I ordered a cable wine system from Wine Cellar Innovations back in July. They can't follow their own designs. We ordered two columns of 6 acrylic shelves each, so we got 7, so we have to adjust all the cabling to remove one. We ordered two walls of wine cabling which were supposed to be 13 bottles wide each, they delivered only 12 each. The dimensions are supposed to be 4 inches apart for each bottle except they forgot about the slack which requires it to be 3.75 inches apart, so now these walls are 3 plus inches shorter than they were supposed to be and don't fit well in the custom space we built. Then they only included hooks for either the top or the bottom so I can't even hang these..... they delivered exactly half the hooks! Then try to get them to answer you.... I asked them in several emails as to when the additional hardware and column will arrive and they still haven't answered, only that the order has been placed. I spent close to $10k on this and I can't hang it or finish building it and it doesn't fit right.

They were very helpful when I placed my… They were very helpful when I placed my order but when I called back 10 minutes later to cancel because I needed to check my dimensions and reorder later, they would not give me a credit nor send me an acknowledgement that I even called back. I had to dispute with my credit card company...

High quality, good value product Really, really pleased with the wine racks we ordered. Assembly was fairly straightforward -- I would 100% recommend a nail gun, it should probably be 'required'. Packaging/delivery was fine, instructions were clear, and the measurements provided on the site were highly accurate to the finished product. Overall good quality and value. Glad we made the purchase. Would recommend.

TERRIBLE customer service with no clue… TERRIBLE customer service with no clue on how to predict a date or follow through with the promised time line. I have a party that is being RUINED by broken promises from this company and shotty workmanship. I wish we had gone with a different company that was actually cheaper! SO SO SO disappointed. If you work with this company expect every predicted time line, even for the designing of your work, to take AT LEAST an extra 10 days, and don't expect them to return your calls like they say they will... My husband and I have done more of the work with the TWO pieces of 8 we planned to purchase than I think the company has for any of it!